Loss Prevention Online Investigator

Evri; Leeds; A distancia; GBP 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Agile working environment

Exposure to diverse fraud cases

Cross-team collaboration

Opportunities to explore AI in fraud

Competitive salary and benefits

Descripción de la vacante

Evri, the UK\u2019s premier parcel and post delivery company, invites applications for a Loss Prevention Online Investigator to join our Performance team. You\u2019ll investigate fraud and loss across the network using data, internal systems and online sources.

You don\u2019t need a traditional Loss Prevention background; what matters is fraud experience, an analytical mindset, and the ability to think outside the box. The role offers remote work with a competitive salary.

Formación

• Experience in fraud investigation or investigative role.
• Strong investigative and analytical skills.
• Ability to spot unusual patterns and think differently about fraud.
• Great data interpretation and actionable recommendations.
• Excellent online research across social media and open‑source sources.
• Strong Excel and Microsoft Office skills.
• Clear report writing and stakeholder communication.
• Ability to manage multiple cases and pace.

Responsabilidades

• Investigate fraud and loss cases across the parcel delivery network.
• Analyse large volumes of data to identify suspicious activity and patterns.
• Investigate client escalations and disputes, including cases where parcels are not received.
• Use internal tools, open‑source information and social media to support investigations.
• Gather evidence and produce clear investigation reports and case files.
• Manage investigation cases from identification through to completion.
• Identify fraud hotspots and emerging trends; support preventative measures.
• Provide updates and recommendations to management on evolving fraud risks.
• Collaborate with Operations, Analytics, Performance and Loss Prevention teams.

Conocimientos

Fraud investigation

Analytical mindset

Data analysis

Open-source research

Excel

Stakeholder communication

Herramientas

Databricks

Descripción del empleo

Salary: Up to £31,000

Location: Remote

Join the UK’s premier parcel and post delivery company

Evri Group is one of the UK’s biggest parcel delivery businesses, powered by our two core brands: Evri and Evri Premium, previously known as DHL eCommerce.

With 12,000 colleagues, more than 30,000 couriers and 8,000 vehicles, we deliver through our fast, flexible network of hubs, depots, delivery units and fulfilment centres. We deliver more than one billion parcels and one billion letters each year, supporting everyone from casual senders to major retailers across the UK and more than 200 global destinations.

We’re looking for a Loss Prevention Online Investigator to join our Performance team.

This role plays an important part in identifying and investigating fraud and loss across our network, using data, internal systems and online sources to spot patterns, uncover suspicious activity and help protect our customers, clients and assets.

You don’t need a traditional Loss Prevention background. What’s important is that you bring previous fraud experience, an analytical and inquisitive mindset, and the ability to think outside the box when investigating unusual activity.

What you’ll do

This is a varied, hands‑on role where you’ll investigate live fraud and loss cases while also looking at the bigger picture to identify emerging risks and opportunities to prevent future losses.

Your key responsibilities will include:

• Carrying out investigations into fraud and loss cases across our parcel delivery network
• Analysing large volumes of internal and external data to identify suspicious activity, patterns and potential fraud
• Investigating client escalations and disputes, including cases where customers report parcels as not received
• Using internal tools, open‑source information and social media platforms to support investigations
• Gathering evidence and producing clear, structured investigation reports and case files
• Managing investigation cases from initial identification through to actions being implemented and completed
• Identifying fraud hotspots, emerging trends and new fraud techniques
• Supporting the National Loss & Claims Performance Manager in improving visibility of fraud, loss and claims across the network
• Working with Operations, Analytics, Performance and Loss Prevention teams to identify vulnerabilities and implement preventative measures
• Providing regular updates and recommendations to management on evolving fraud risks
• Supporting internal or external investigations where cases require escalation to management, legal teams or law enforcement
• Helping develop fraud awareness, guidance and preventative measures across the network
• Exploring how new technology, automation and AI can support more efficient fraud identification and investigation

You’ll have:

• Previous experience or strong working knowledge of fraud, ideally gained over a couple of years in an investigative, analytical or fraud‑focused role
• Strong investigative skills and a naturally inquisitive mindset
• The ability to look beyond the obvious, spot unusual patterns and think differently about how fraud may be taking place
• Strong analytical skills and confidence working with large volumes of data
• The ability to interpret data and turn your findings into practical recommendations and actions
• Excellent online research and navigation skills, particularly across social media and open‑source platforms
• Strong Excel and wider Microsoft Office skills
• The ability to produce clear, detailed investigation reports and communicate findings effectively
• Confidence working with stakeholders at different levels across the business
• Excellent attention to detail, even when managing multiple cases and competing priorities
• A proactive, self‑starting approach and the ability to work at pace
• An interest in new fraud techniques, technology and emerging trends

Experience with Databricks would be advantageous but is not essential.

We’re open to candidates from a variety of sectors, so you don’t need previous parcel, logistics or Loss Prevention experience. Relevant fraud experience and the right investigative mindset are the key things we’re looking for.

What we can offer you

• An agile working environment
• The opportunity to investigate a broad and evolving range of fraud and loss cases
• Exposure to teams across Operations, Analytics, Performance and Loss Prevention
• The chance to directly influence how we identify and prevent fraud across our network
• Opportunities to explore new technology, automation and AI as our approach to fraud prevention evolves
• A fast‑paced environment where your analysis and investigations can have a genuine business impact
• Competitive salary, benefits and wellbeing support

We are Evri, where everyone is welcome

We’re committed to building an inclusive and diverse workplace where everyone can thrive. We celebrate individuality, encourage creativity and support our people to be their authentic selves.

We’re excited about the future, and we’d love you to be part of our journey.