Loss Prevention Officer

The TJX Companies, Inc.; Metropolitan Borough of Solihull; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Uniform provided

Employee assistance program

Associate discount

Service awards

Job summary

TK Maxx in the UK is hiring a Loss Prevention Officer to help keep customers, colleagues and assets safe in our stores across the Solihull area. You’ll deter theft on the sales floor, act as a friendly ambassador for loss prevention, and collaborate with the store team to resolve conflicts calmly and professionally.

We value a proactive approach, strong communication, and resilience in a fast-paced retail environment.

Qualifications

• Experience in customer-facing roles is beneficial.
• Ability to stay calm and professional in busy environments.
• Willingness to engage with store teams to deter loss and protect assets.

Responsibilities

• Be a visible, friendly presence at store entry to deter loss.
• Act as an ambassador for loss prevention and support store colleagues.
• Work with the team to secure products and resolve conflicts professionally.

Skills

Customer service

Communication

Calm under pressure

Job description

TK Maxx

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Could you be one of our Loss Prevention Officers?

As the world’s leading off-price retailer of clothing and homeware, we’re all about putting our customers first. With thousands of shops worldwide, we aim to provide a positive and memorable experience for all.

Working as a Loss Prevention Officer , you’ll help to deliver our goal of keeping our customers, associates and assets safe. Experience of being in a customer facing role, within a fast-paced retail environment or security guard role is ideal but not essential.

In this role:

You will be supporting a positive customer experience within our stores by being a visible, friendly, approachable presence at our entrance doors. You will be focused on deterring loss on the salesfloor whilst acting as an ambassador for the loss prevention function.

You will work closely with the store team to maintain security of our product and together you will aim to deliver effective conflict resolution when required.

You will need to demonstrate your ability to remain calm and professional under pressure.

You will also be self‑motivated, resilient and driven to make a difference with a natural ability to communicate.

In return, you’ll get an in-depth programme of training when you start.

Are we right for you?

We’re all about helping you develop yourself. The skills you’ll learn working within Loss Prevention will help you be at your best. Plus, you’ll be surrounded by the support of our fun and caring team.

Also as a TJX Europe associate, you’ll enjoy such things as:

Competitive Salary

Uniform Provided

Comprehensive package of benefits to support your mental, physical and financial wellbeing such as access to an employee assistance program, associate discount and service awards

Join us, and you’ll be a part of our thriving, growing European business filled with opportunities for growth and recognition. We’re proud of our culture, we work hard, have lots of fun, and give back to many causes we care about.

It will be a role you won’t just like but love.

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:

Unit 5 Sears Retail Park Oakenshaw Road Shirley

Location:

EUR TK Maxx UK Store 219 - Solihull Sears