Loss Prevention Officer

Marriott Hotels Resorts; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury hotel chain located in Greater London seeks a Loss Prevention Officer to safeguard the hotel's assets and ensure a secure environment. The ideal candidate will be responsible for regular patrols, incident management, and responding to emergencies. If you thrive in fast-paced settings and are passionate about security, consider applying to join our dedicated team. Competitive salary and a range of perks including gym access and discounts are offered.

Benefits

28 days holiday

Annual performance review pay adjustments

Complimentary gym and spa access

Free meals while at work

Dry-cleaning service for uniforms

Employee Assistance Programme access

Outstanding Wellness program

Qualifications

• Ability to lift, carry, push, or pull items up to 50 lbs independently.
• Experience in handling emergencies and safety concerns.
• Excellent observational skills for monitoring security systems.

Responsibilities

• Conduct regular patrols across all areas of the property.
• Respond promptly to incidents and emergencies.
• Investigate incidents including theft and fraud.

Skills

First Aid/CPR

Surveillance Monitoring

Incident Investigation

Conflict De-escalation

Patrolling

Job description

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability for uniforms.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Life Assurance Scheme
• Cycle to work scheme.
• Employee Assistance Programme access.
• Mental Health First Aiders within the team
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits
• Outstanding Wellness program

Position Summary

As a Loss Prevention Officer at St Pancras, you will play a critical role in safeguarding the hotel's most valuable assets — including the historic property, its team members, and its guests — by ensuring a secure and protected environment at all times.

Responsibilities

Operational & Physical Responsibilities:

• Conduct regular patrols across all areas of the property.
• Respond promptly to incidents, emergencies, and safety concerns.
• Monitor surveillance systems, alarms, and fire/life safety equipment.
• Secure entrances and perform daily hazard inspections.
• Assist guests and employees during emergency situations.
• Administer first aid/CPR or contact emergency services when required.
• Navigate confined, elevated, or uneven spaces safely.
• Lift, carry, push, or pull items up to 50 lbs independently; over 75 lbs with assistance.
• Perform physical tasks including standing, walking, running, bending, and reaching throughout shifts.
• Operate equipment and handle objects requiring fine motor skills and coordination.

Security & Incident Management

• Investigate incidents including theft, fraud, safety breaches, and guest complaints.
• Conduct interviews and gather evidence to support investigations.
• Complete detailed incident and daily activity reports.
• Maintain confidentiality of all security-related documentation.
• Notify appropriate personnel of accidents, disturbances, or suspicious activity.
• De-escalate conflicts and manage guest or employee disruptions professionally.
• Escort unauthorized individuals from the premises discreetly.
• Coordinate with external emergency services when necessary.

Join Our Team

Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Equal Opportunity & EEO Statement

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.