Loss Prevention Manager

Cencora; Croydon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare company in Croydon seeks a Loss Prevention Manager to oversee inventory security and compliance functions. The role requires strong operational knowledge and leadership skills. Key responsibilities include managing risks to stock, implementing budgets, and ensuring compliance with inventory standards. Ideal candidates will have experience in stock control and be familiar with security systems. A competitive salary, bonus scheme, and other benefits are offered.

Benefits

Competitive salary

Generous bonus scheme

Pension contributions

Car allowance

25 days holiday

Private health cover

Qualifications

• Experience in operational management within the logistics sector.
• Proven track record in team leadership and compliance assurance.
• Ability to analyze data for continuous improvement.

Responsibilities

• Oversee inventory security and compliance on the Croydon site.
• Implement operational excellence strategies to meet service goals.
• Manage risk related to stock and ensure inventory accuracy.

Skills

Operational process knowledge

Leadership skills

Verbal communication skills

Solution Mindset

GDP knowledge

Knowledge of security systems

Microsoft applications

Change management

Stock control management

Tools

CCTV systems

Access control systems

Jira

Job description

Job Details

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Scale and Purpose

The role of the Loss Prevention Manager is to oversee the management and smooth running of the Inventory Security and Compliance Functions on our Croydon Site. The Manager will implement the Croydon Service Centre strategy that aims to achieve business goals through the effective operational discipline and operational excellence of the Service Centre to delight our customers through a quality service and have a fully engaged team member population.

Key Accountabilities

Stock Control

Proactively and reactively manage risk to people and stock with an analytical continuous improvement approach.

Support the delivery of stock management KPIs by the Service Centre General Manager whilst maintaining an independent scrutiny to ensure this is achieved in the correct way.

Ensure our stock accuracy and processes are maintained at the highest standard supporting the development of corrective actions where exceptions are identified.

Ensure that Inventory team cost and specific overheads fall within budget through the implementation of robust control mechanisms.

Ensure compliance to Upstream Customer contractual requirements through the achievement of specific KPIs.

Ensure all inventory related tasks are performed satisfactorily and within required time windows.

Validate and investigate count overrides and stock discrepancies escalating to the Service Centre General Manager.

Effectively manage the reconciliation of supplier credit claims and uplifts.

Validate the correct processing recording and where appropriate the destruction of products.

Validate the quarantine process through regular review of the lines held in quarantine minimising this value through effective investigation and escalation.

Organise company or mandatory Upstream Customer supplier stock takes in line with requirements.

Validate that product batch recalls are dealt with promptly by Warehouse Operations Team.

Provide prompt feedback to customer related queries.

Maintain Integrity of the discontinued line process.

Coaching and training SC team in all areas relating to stock management.

Ensure effective liaison with Central functions Head office personnel other Service Centres suppliers and customers both upstream and downstream.

Security

Maintain the security protection of the site and all related assets eg Link points vans CCTV access control intruder alarms etc.

Co‑ordinate onsite and outbased searches including adherence to our Search Policy and targets.

Management of New User set up and authority levels

Theft investigation and supporting with investigation and disciplinary training.

Regular Planned Preventative Maintenance of Key Security assets within agreed timeframes.

Auditing and Compliance

Assure compliance to legislative and regulatory requirements through the implementation of best practice (GDP SOPs) audits and monitoring as per the stipulated guidelines by MHRA Home Office Police and Fire Authorities.

Lead external audits of GDP compliance in conjunction with the SC manager.

Generate and monitor the progress of Q Pulse responses to audits.

Organise regular qualitive audits and report on findings to stakeholders.

Ensure compliance to GDP requirements and attend daily weekly and monthly meetings.

Chair Monthly Loss Prevention Meeting focusing on Loss issues and KPIs.

Responsible for the Warehouse Temperature Monitoring system with support from Service Centre Management Teams.

Ensure compliance to Local outsourced GDP activities including regular Service Provider Audits.

Maintain the SC business continuity plan on behalf of the SCM.

Data Analysis Investigation and Trends

Work within the AH pillar framework to drive a culture of continuous improvement with high standard of inventory accuracy.

Proactively use data to develop insights on stock discrepancy patterns in data with qualitive prevention actions.

People Management Coaching and Development

Develop and maintain relevant knowledge across many aspects of the business as demand changes.

Provide effective leadership and motivation through regular team briefings.

To attend and actively take part in the daily SC leadership meeting and the weekly Loss Prevention Manager meetings and to chair the meeting(s) as required.

Management of Inventory costs within targets

Monitor productivity performance and agreed KPIs with Service Centre General Manager.

Ensure the Service Centre meet all H&S requirements and direct reports understand their responsibilities.

Provide Effective Leadership and motivation through regular team briefings.

Provide coaching and guidance in areas of responsibility.

Knowledge Skills and Experience Required

• Excellent Operational process knowledge
• Strong leadership and interpersonal skills
• Excellent written and verbal communication skills
• Solution Mindset from working in a fast‑paced customer centric organization
• Leading and directing investigations into stock loss including interviewing colleagues
• Detailed GDP knowledge and experience in assuring compliance to standards frameworks
• Working knowledge of security systems (CCTV access control & Intruder alarms)
• Microsoft applications
• Managing change
• Experience in managing a stock control function in a similar position

Essential Requirements

• Named on a Controlled drugs licence (requires enhanced DBS Check) for witnessed destruction of controlled drugs
• Working to Home Office controlled drugs standards GDP green guide MHRA (Medicines Healthcare regulatory agency)
• Ensuring site security standards are to the expected standard and maintenance of the same
• To support the Service Centre Senior Management team as part of the Duty Manager rota process

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

• Competitive salary
• Generous bonus scheme
• Pension contributions
• Car allowance
• 25 days holiday increasing with service
• Private health cover
• Opportunity to make a real difference

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Employment Type

Full‑Time

Required Experience

Manager

Key Skills

Access, CAD, Jira, Bid Management, Market Intelligence, Analytics

Affiliated Companies

Alliance Healthcare Management Services Limited