Loss Adjustor - Croydon/South London

Aviva; Lichfield; Hybrid; GBP 34,000 - 52,000; Full time

Job summary

A leading insurance company is seeking a Loss Adjuster to deliver exceptional customer service while managing insurance claims. The role involves visiting customers, assessing liability, and collaborating with project managers to ensure effective claim management. Ideal candidates will possess deep expertise in residential property insurance and the ability to navigate claims management software. Competitive salary offered between £34,000 - £52,000, alongside various employee benefits.

Benefits

Bonus opportunity – 8% of annual salary

Generous pension scheme

29 days holiday plus bank holidays

Discounts on Aviva products

Up to £1,200 free shares per year

Flexible benefits including cycle to work

3 paid volunteering days

Qualifications

• Exceptional empathy and communication, gathering evidence and maintaining client relations.
• Expertise in assessing residential property insurance claims.
• Technical knowledge in building pathology for accurate evaluations.

Responsibilities

• Provide customer-focused service by visiting household claims customers.
• Collaborate with the Home Project Manager to manage claims to completion.
• Record evidence and make liability decisions regarding claims.

Skills

Exceptional empathy and communication skills

In-depth expertise in Residential property insurance

Advanced technical knowledge in building pathology

Proficient in claims scoping and management software

Understanding of Flood, EOW, and Fire damage management

Tools

Symbility

Exactaware

Job description

Loss Adjuster – Salary £34,000 - £52,000 (dependent on skills, experience, and location)

Are you someone who thrives on delivering exceptional customer service while balancing cost-effectiveness? Do you love visiting customers? In this role, you’ll collaborate with our Home Project Manager team to gather crucial site information, assess liability, and create detailed work scopes.

If you're a desk-based adjuster this could be the next step in your career!

If it sounds someone like you, we would love to hear from you!

Responsibilities

Your responsibilities include providing a customer-focused and cost-effective service by visiting household claims customers. In collaboration with the Home Project Manager team, it's essential to gather and provide site information to manage claims to completion. The role involves visiting customers to assess liability, build work scopes, draw floorplan, validate claims against policy cover, agree settlements, and determine the best management route for the claim. Responsibilities also include recording evidence, appointing suppliers, making liability decisions, and creating initial reserves using claims scoping software, sometimes working out of the area to support major incidents. The position demands self-motivation, managing personal appointments, and may involve travel across the UK with flexible hours, including evenings and weekends.

Skills and experience we’re looking for

• Exceptional empathy and communication skills: adept at gathering evidence, delivering difficult news with sensitivity, and maintaining strong client relations.
• In-depth expertise in the Residential (Home) property insurance sector, ensuring accurate assessments and tailored solutions.
• Advanced technical knowledge in building pathology and best practices, enabling precise evaluations and recommendations.
• Proficient in claims scoping and management software (Symbility, Exactaware, etc.), with hands‑on experience using tablet technology on‑site.
• Comprehensive understanding of Flood, Escape of Water (EOW), and Fire damage management, alongside health and safety regulations and industry‑specific legislation.

What you’ll get for this role

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting Salary £34,000 - £45,000 (dependent on skills, experience, and location)
• Bonus opportunity – 8% of annual salary (performance dependent)
• Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14% of your pension.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further – up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail].