Loss Adjuster (Cardiff)

Aviva; Cardiff; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Company Car

Bonus up to 8% of salary

Generous pension up to 14%

Private Medical Benefit

Share plan/Save As You Earn

Job summary

Aviva is recruiting for Major Loss Field Adjusters to manage high‑value domestic property claims from instruction to completion. This field‑based role involves meeting customers face‑to‑face and guiding them through stressful periods with confidence, empathy, and expertise.

The team handles high‑value claims, aims for exceptional customer outcomes, and delivers cost‑effective resolutions across the UK. Aviva offers strong benefits and a supportive environment.

Qualifications

• High‑value claims experience, ideally £100,000, or at least £50,000.
• Cert CII or CILA qualification required; Dip CII welcomed.
• Strong knowledge of insurance principles, subrogation, underwriting, and ABI report writing.
• Knowledge of building practices/regulations for property reinstatements is a big plus.
• Proven cradle-to-grave claims management with customer focus.

Responsibilities

• Manage high‑value domestic property claims from instruction through to completion.
• Field-based role; meet customers face‑to-face and guide them through stressful periods with confidence and empathy.
• Deliver exceptional customer outcomes and cost‑effective resolutions.
• Contribute to Aviva’s promise of being with you today, for a better tomorrow.

Skills

High-Value Claims Experience

Professional Growth

Technical Knowledge

Building Practices Insight

Customer Focus

Education

Cert CII or CILA

Dip CII (preferred)

Tools

ABI report writing

Job description

Domestic Major Loss Adjuster - Competitive Salary, as per Market Standards, up to 8% bonus, plus generous pension, company car and other benefits.

Are you ready for your next career step to join the UK’s number one insurer? Aviva’s Major Loss Team is undertaking a huge period of growth. If you’re someone with field-based loss adjusting experience and you have a proven track record of handling high-value, complex domestic claims with empathy and technical precision, we want to hear from you!

A bit about the job:

As a Major Loss Field Adjuster, you will manage high‑value domestic property claims from instruction through to completion, delivering exceptional customer outcomes and cost‑effective resolutions. This is a field‑based role, meeting customers face‑to‑face and guiding them through what can often be a stressful period with confidence, empathy and expertise.

We are recruiting for multiple positions across the UK, offering the freedom and trust to manage your claims cradle to grave wherever you are based. In doing so, you’ll play a key role in delivering Aviva’s promise of being “With you today, for a better tomorrow.”

Skills and experience we’re looking for:

• High-Value Claims Experience: Ideally, you have experience with claims around £100,000, but we’re happy to consider those with experience over £50,000.
• Professional Growth: A minimum qualification of Cert CII or CILA is required, and if you’re aiming for Dip CII, that’s fantastic! But don’t worry, it’s not a must.
• Technical Know‑How: Your deep understanding of insurance principles, subrogation, underwriting practices, and ABI report writing will be highly valued.
• Building Practices Insight: Knowledge of building practices and regulations for property reinstatements and tendering processes is a big plus.
• Customer Focus: You have a proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront.

What you’ll get for this role:

• Salary competitive (depending on location, skills, experience, and qualifications)
• Company Car
• Bonus opportunity – 8 % of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further – Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.
• Take a look to learn more.
• Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week, combining the benefits of flexibility, with time together with colleagues.