Loss Adjuster

Gallagher; Greater London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm is seeking a Loss Adjuster to provide professional advice to clients. The role involves managing a caseload of domestic claims, assessing claims, and communicating with insurers. Exceptional customer service and problem-solving skills are essential. This remote position will cover the Home Counties and London. A background in personal lines and knowledge of loss adjuster policies are advantageous. The firm offers competitive benefits including a pension scheme and health plans.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance up to 10x salary

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Discounted gym membership

Qualifications

• Knowledge of personal lines / household insurance products and services.
• Understanding of claims assessment practices and procedures.
• Eligible to work in the UK.

Responsibilities

• Manage a caseload of predominantly domestic claims daily.
• Assess claims according to policy conditions and compile reports.
• Liaise with insurers and underwriters for smooth claims handling.

Skills

Exceptional customer service skills

Problem-solving abilities

Excellent communication skills

Knowledge of loss adjuster policies

Education

Progressing towards professional qualifications

Job description

Overview

Gallagher is seeking a Loss Adjuster to join our team and provide professional loss adjusting advice and services to our clients. In this role, you will communicate openly and accurately with insurers and other stakeholders to expedite the claims process while maintaining exceptional customer service standards. This is a remote based role, with coverage across the Home Counties and London.

Responsibilities

• Work from a home base to manage a caseload of predominantly domestic claims on a day-to-day basis, including traveling to loss sites to investigate claims.
• Provide critical support to policyholders throughout the claims process.
• Assist internal teams with technical claims and provide advice as required.
• Assess claims in line with policy conditions and compile detailed reports with recommendations on liability.
• Liaise with insurers, underwriters, and colleagues as necessary to ensure smooth claims handling.
• Validation and recovery: Acquire reports from third parties, such as building surveyors, to validate items claimed; manage recovery actions against third parties where applicable.

About You

• Progressing towards professional qualifications would be advantageous, but not essential.
• Knowledge of loss adjuster policies, practices, and procedures.
• Understanding of personal lines / household insurance products and services.
• Exceptional customer service skills, problem-solving abilities, and a pragmatic approach.
• Excellent communication skills and the ability to build strong relationships with stakeholders.
• Eligible to work in the UK.

Compensation and Benefits

• Minimum of 25 days holiday, plus bank holidays, with the option to buy extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, with the option to top up to 10x.
• Income protection, covering up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with access to over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on everyday purchases.
• Emergency back-up family care and other benefits.