Loss Adjuster

Leapfrog Recruitment Consultants; Daliburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency in Daliburgh is looking for a candidate to manage claims through assessments to settlement. The role offers development potential, engaging with customers, and supporting a new in-house service. Ideal for those with claims-handling experience and a commitment to outstanding customer service. Qualifications include CILA or CII certifications.

Qualifications

• Experience handling commercial or home claims.
• Ability to manage workload independently.
• Commitment to delivering outstanding customer service.

Responsibilities

• Conduct on-site claim assessments and investigations.
• Manage claims from first instruction to settlement.
• Engage with customers and maintain strong communication.
• Prepare reports and document findings.
• Coordinate contractors and suppliers as necessary.
• Ensure claims progress efficiently.
• Support the development of the loss adjusting service.

Skills

Self-motivated

Organised

Strong analytical skills

Relationship-building skills

Clear communication

Excellent customer service

Education

CILA qualification

CII qualifications

Job description

This role offers a great opportunity for someone who enjoys field work, assessing losses on-site, and project-managing claims through to fair and timely settlement. For someone with claims-handling or adjusting experience who is ready for the next step, this position offers strong development potential and the chance to help shape a new in-house service!

Duties for this role include, but are not limited to:

• Conducting on-site claim assessments and investigations.
• Managing claims from first instruction to settlement.
• Engaging with customers in person and maintaining strong communication throughout the process.
• Preparing reports, documenting findings and making reasoned recommendations.
• Coordinating contractors, suppliers and third parties where required.
• Ensuring claims progress in a timely and efficient manner.
• Providing excellent customer service and maintaining clear, empathetic communication.
• Supporting the development and success of the new loss adjusting service.

Skills / Qualifications

The ideal candidate will hold, or be working toward, a CILA qualification, or have demonstrable experience handling commercial or home claims alongside relevant CII qualifications. They will be self-motivated, organised and confident managing their workload independently. Strong analytical and relationship-building skills are essential, along with the ability to communicate clearly with customers in sometimes sensitive situations. A commitment to delivering outstanding customer service is key.

If you wish to apply for this role, please submit your CV via the Apply Now button below.