Loss Adjuster

Gallagher; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading risk management firm is seeking an experienced Loss Adjuster to manage domestic claims and engage with clients throughout the claims process. This remote role requires exceptional customer service skills and a deep understanding of insurance products. Successful candidates will assist in assessing claims and provide critical support to policyholders. Competitive salary and extensive benefits package offered.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance up to 10x salary

Health cash plan or Private medical insurance

Volunteering days

Employee Stock Purchase plan

Discounted gym membership

Emergency back-up family care

Qualifications

• Proven knowledge of loss adjuster policies, practices, and procedures.
• Strong understanding of personal lines/household insurance products.
• Eligible to work in the UK.

Responsibilities

• Manage a caseload of domestic claims, investigating claims at loss sites.
• Provide support to policyholders throughout the claims process.
• Compile detailed reports on claims assessments.

Skills

Exceptional customer service skills

Problem-solving abilities

Communication skills

Knowledge of loss adjuster policies

Self-motivated

Education

Professional qualifications in loss adjusting

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Gallagher is seeking an experienced Loss Adjuster to join our team and provide professional loss adjusting advice and services to our clients.

In this role, you will communicate openly and accurately with insurers and other stakeholders to expedite the claims process while maintaining exceptional customer service standards.

This is a remote based role, with coverage across the Home Counties and London.

How you’ll make an impact

• Claims Management: Working from a home base you will manage a caseload of predominantly domestic claims on a day-to-day basis, including traveling to loss sites to investigate claims.
• Provide critical support to policyholders throughout the claims process.
• Technical Expertise: Assist internal teams with technical claims and provide advice as required.
• Assess claims in line with policy conditions and compile detailed reports with recommendations on liability.
• Stakeholder Engagement: Liaise with insurers, underwriters, and colleagues as necessary to ensure smooth claims handling.
• Conduct formal interviews with claimants, including investigating fraudulent claims, and compile detailed reports on findings.
• Validation and Recovery: Acquire reports from third parties, such as building surveyors, to validate items claimed.
• Manage recovery actions against third parties where applicable.

About You

• Progressing towards professional qualifications would be advantageous, but not essential.
• Proven knowledge of loss adjuster policies, practices, and procedures.
• Strong understanding of personal lines/household insurance products and services.
• Exceptional customer service skills, problem‑solving abilities, and a pragmatic approach.
• Excellent communication skills and the ability to build strong relationships with stakeholders.
• Self‑motivated, results‑oriented, and driven to ensure customer satisfaction.
• Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4× your basic annual salary, which you can top‑up to 10×
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.