Longines Covent Garden - Retail Sales Advisor - Full time, permanent

The SWATCH Group; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading watch manufacturer is seeking a dedicated Sales Associate in London to provide exceptional customer service and ensure a memorable shopping experience. Responsibilities include assisting customers, managing cash transactions, and maintaining store presentation. Familiarity with product knowledge and strong communication skills are essential for success in this role.

Qualifications

• Experience in customer service is essential.
• Must be familiar with product range and features.
• Ability to communicate effectively with international customers.

Responsibilities

• Greet and serve customers, ensuring memorable experiences.
• Control shrinkage and maintain store security.
• Handle transactions securely and efficiently.
• Keep the store clean and presentable.
• Adhere to company policies and attend briefings.

Skills

Customer service

Communication

Product knowledge

Cash handling

Job description

Job description

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other Longines products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.
• Follow airport security checks, where necessary, and all BAA/Heathrow guidelines.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Can present, and conduct, themselves in a professional manner to both customers and colleagues.
• Can deal with international customers and familiar with their customs and culture.
• Can communicate clearly to consumers and colleagues.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.