London STARS Site Supervisor, Brand Ambassador

Securitas; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security services provider is looking for an experienced Supervisor and Brand Ambassador to join their STARS team in Greater London. The role includes managing an on-site team, ensuring high-quality customer service, and maintaining a professional environment. The successful candidate will have strong customer service skills, a checkable history, and supervisory experience. Benefits include a pension plan, life assurance scheme, and various lifestyle benefits. This is a full-time, on-site position.

Benefits

Company pension and advice

Life assurance scheme

Discounted gym memberships

Cycle to work scheme

Qualifications

• 5 year checkable history.
• Previous Supervisory / Managerial experience.
• Flexible professional and adept at working under pressure.

Responsibilities

• Managing on site team including rostering holiday/sickness cover.
• Meet and greet all staff visitors and contractors.
• Ensure the workplace is visually of a high standard.

Skills

Exceptional Customer service skills

Outstanding written verbal and oral communication skills

Knowledge of HR processes

Computer literate

Experience in Customer Service Front of House

Tools

MS Office

GSuite

Job description

Overview

We have a fantastic and exciting opportunity for an experienced Supervisor and Brand Ambassadorto join our STARS team working for our high-profile client in the London area N7 9AG.

STARS at Securitas provide a two roles in one service to our clients their staff visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services Front of House Concierge Facilities Office Management / Coordination Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

Responsibilities

• Managing on site team (including rostering holiday / sickness cover HR queries / processes)
• Meet and greet all staff visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception lobby office etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager Office Manager etc.) to ensure the office and / or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff visitors contractors etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values brand identity and culture of both
• Patrolling
• Data monitoring
• General Security duties

Qualifications

• 5 year checkable history
• Exceptional Customer service skills
• Computer literate
• Knowledge of HR processes
• Previous Supervisory / Managerial experience

Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.

Essential Skills

• Highest quality personal appearance
• Flexible professional and adept at working under pressure
• Outstanding written verbal and oral communication skills
• Customer oriented with a passion for high-level service
• Working knowledge of administrative computer packages such as MS Office GSuite etc.
• Polite and proactive
• Punctual and trustworthy
• Able to use initiative and highly adaptable
• Experienced in Customer Service Front of House Concierge Hosting or Customer facing role ideally within a corporate environment
• Demonstrate the values of integrity vigilance and helpfulness which Securitas prides itself on

Additional Information :

Benefits

Health & Wellbeing

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support including financial emotional and physical
• Dental and Physical Health Plans

Lifestyle Benefits

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands online shopping holidays days out and Arriva Bus Travel
• Mortgage Advice
• Payroll ISAs
• Eligibility for Costco Membership

Learning & Development

• Support with further education
• 100s of eLearning courses
• Accredited courses by C&G ILM IOSH and SIA
• Leadership Development programs both local and global

Remote Work: No

Employment Type: Full-time

Key Skills

Sales Experience,Marketing,Customer Service,Google Docs,Serving Experience,Retail Sales,Android,Product Demos,Event Planning,Events Management,Event Marketing,Dancing

Experience

years

Vacancy

1