London Sales Support

Force; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A rapidly growing medical distribution company in London is seeking a Sales Support Specialist to assist with operating table trials. The candidate should have experience in operating theatres and must possess good communication skills. This full-time role requires extensive travel (up to 80% of the time) and offers a competitive benefits package, including a company car and performance bonuses.

Benefits

Performance bonus incentive

Company car available

Health cover

23 days holiday plus Bank holidays

Opportunities for career advancement

Qualifications

• Experience with operating tables and patient positioning required.
• Full UK driving licence necessary due to travel requirements.

Responsibilities

• Support operating table trials and demos as per the National Sales Manager's direction.
• Document and manage customer activities within the CRM system.
• Travel extensively, expected to cover 80% of responsibilities.

Skills

Working under pressure

Good communication skills

Computer skills

Education

Operating Department Practitioner (ODP)

Nursing or Surgical Specialities qualification

Job description

Our client, based in Banbury, is one of the UK’s fastest-growing Medical and Scientific Distribution Companies with plans to double the business within the next three years. Due to continued growth, they are now looking to hire an additional Sales Support Specialist to assist with operating table trials across the country.

Reporting to the Capital Sales Team Leader, this role would ideally suit someone from an ODP background or with previous theatre experience, including patient positioning.

Main Duties & Responsibilities

• Support operating table trials and demos as directed by the National Sales Manager. This will involve demonstrating the equipment, delivering clinical applications training to customers, delivering clinical case support for patient treatments, asking questions to understand customer expectations and requirements, handling objections and problem-solving.
• Document and manage all relevant customer activities within the CRM system
• Host customer site visits at reference sites
• Conduct system testing on-site if required
• Oversee the customer service team and delegate work accordingly
• Troubleshoot product issues at customer sites and identify any product usability issues
• The Operating Theatre Sales Support Specialist will travel extensively, with travel expected to be 80% or more of their responsibilities
• Communicates customer feedback to the appropriate functions in the company
• Document complaints according to QMS/EMS processes
• Support the Sales by demonstrating products to potential customers
• Represent the company at trade shows and exhibitions
• Trained to Install Operating Table software upgrades as required
• Provide post-installation training for end users of the products.
• Liaise with all end users post-install to gain feedback, testimonials and Case Study information where required.

Previous Experience/Qualifications

• The ideal candidate would have previous experience with operating tables and patient positioning.
• Previous sales experience is not essential but desirable.
• ODP, Nurse, Surgical Specialities or theatre-based experience is essential
• Ability to work under pressure and prioritise workload
• Good communication skills – verbal and written
• Good computer skills
• Due to travel requirements, candidates must have a full UK driving licence.

Additional Information

• Please note this is a full-time, permanent role working Monday – Friday. Core hours are 9 am – 5 pm, with flexibility required for travelling to hospitals.
• Company car available.
• Performance bonus incentive
• Opportunities for career advancement and professional development.
• 23 days holiday plus Bank holidays
• Health cover

Please contact Matt Hartwell on 07301283663 or email your CV to [e-mail] for a confidential chat.