London Outlet Store Lead — Customer Experience & Ops

Rituals; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail company in London is seeking an Assistant Store Manager to lead a team and enhance customer experience in a fast-paced outlet environment. The role involves motivating staff, managing store operations, and ensuring high standards of customer service. Ideal candidates will have retail or hospitality experience, strong people management skills, and a passion for delivering exceptional service.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• Ability to encourage others and reach store goals in terms of customer satisfaction and sales.
• Inspiring and performance oriented.

Responsibilities

• Motivate team and ensure excellent customer service.
• Support the Store Manager with day-to-day operations.
• Oversee stock and inventory management.

Skills

People management

Communication

Coaching skills

Decision making

Problem-solving

Job description

A retail company in London is seeking an Assistant Store Manager to lead a team and enhance customer experience in a fast-paced outlet environment. The role involves motivating staff, managing store operations, and ensuring high standards of customer service. Ideal candidates will have retail or hospitality experience, strong people management skills, and a passion for delivering exceptional service.