London-based Litigation AI Success Lead (Equity)

Matter Intelligence; City Of London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading technology firm in London is seeking a Customer Success Lead to drive the adoption of its AI litigation platform among top law firms. The successful candidate will manage client relationships, ensure account renewals, and optimize user experience while growing existing accounts. This role offers a competitive salary, equity options, and the opportunity to shape customer engagement strategy in a rapidly growing startup.

Benefits

Competitive salary

Equity options

Budget for learning and professional growth

Qualifications

• 3-5 years in Customer Success, Account Management, or Sales with enterprise B2B software.
• Proven ability to drive usage-based revenue growth in existing accounts.
• Experience with professional services clients is a strong plus.

Responsibilities

• Oversee the full client lifecycle including onboarding and training.
• Build trusted, long-term relationships with partners and senior associates.
• Guide fee-earners through complex workflows and make them experts in the product.

Skills

Customer Success

Account Management

Commercial Acumen

Technical Curiosity

Communication Skills

Data-driven Mindset

Job description

A leading technology firm in London is seeking a Customer Success Lead to drive the adoption of its AI litigation platform among top law firms. The successful candidate will manage client relationships, ensure account renewals, and optimize user experience while growing existing accounts. This role offers a competitive salary, equity options, and the opportunity to shape customer engagement strategy in a rapidly growing startup.