Logistics Team Leader

Ann Summers; Tandridge; On-site; GBP 28,000; Full time

Job summary

A leading UK retail brand is looking for a hands-on Team Leader based in Tandridge. This role involves supporting the Shift Managers in warehouse operations while empowering the team. The ideal candidate should have solid experience in a fast-paced environment and strong people management skills. Benefits include a competitive salary of £27,560, 29 days holiday, and a 50% staff discount.

Benefits

29 days holiday

Workplace Pension

50% staff discount

Learning platform access

Employee Support programme

Qualifications

• Experience in a fast-paced, multi-channel retail environment.
• Ability to empower and coach a team.
• Flexible approach to work.

Responsibilities

• Support the shift manager in daily operations.
• Plan team workloads and assign tasks.
• Monitor KPI performance and coach operatives.
• Ensure compliance with Health and Safety.
• Empower the team to take ownership of their work.

Skills

Solid warehouse experience

Target orientated

People management

Experience with Microsoft systems

Health and Safety awareness

Job description

Based at our Head Office and Logistics site, Gold Group House (GGH), in Whyteleafe, Surrey. 15 minutes outside of Croydon and easily commutable from London.

Full time contract, working the 6am-2pm shift 5 days out of 7. Weekend working 1 day every 6 weeks. Flexibility required during peak trading season and annual leave.

We’re looking for a hands‑on Team Leader to support the Shift Managers in the daily operations of our warehouse. You’ll thrive in a fast‑paced, multi‑channel environment, leading a team to consistently deliver exceptional results.

Working across key areas including inbound, inventory, outbound, with a particular focus on reverse logistics, our customer and third‑party returns processes. You’ll be taking on a variety of tasks while supporting your team. This diverse role offers the opportunity to use your excellent people skills to develop, coach, and empower your team for success.

The Role

• Carrying out daily shift operations, supporting the shift manager in managing the end‑to‑end operation across all key functions.
• Plan and priorities team workloads daily, creating and assigning work as required.
• Daily shift reporting and end of shift handovers to Shift or Senior Managers.
• Record and monitor KPI performance, coaching operatives to continually improve their performance and results.
• People management support such as attendance monitoring, return to work meetings, breaches recording and note taking.
• Ensure housekeeping and Health and Safety compliance at all times, acting as an ambassador for good H&S practice.
• Empower the team to make decisions and take ownership and responsibility for their actions.
• Be an ambassador for the brand and champion our Ann Summers values.

You’ll be great if you

• Have solid warehouse experience, working on an operational shift within a fast‑paced environment, ideally within Retail or Multi‑channel environment.
• Target orientated and service focussed approach.
• A great people manager, with an ability to empower and coach a team
• Experience of working with systems and Microsoft suite.
• Exposure and awareness of Health and Safety practices.
• Love to get stuck in and have a flexible approach to your work.
• Have an affinity to the brand and our values.

What do we bring to the party?

Being part of the AS team offers some fab benefits, not only is it a great business to be part of, but you will also enjoy:

• A salary of £27,560 per annum.
• 29 days holiday (including a Bank Holiday allowance) plus an extra day for each year you’re part of the AS team (up to a maximum limit).
• Workplace Pension and Life Assurance.
• 50% staff discount (a colleague favourite!) and access to sample sales.
• Reward Gateway, our brilliant perks scheme that saves you money.
• Colleague social events and engagement initiatives.
• Access to our amazing learning platform, THRIVE.
• Employee Support programme, through the fantastic Retail Trust.
• Eye care vouchers.
• Free on‑site car park or season ticket loan.

A Bit About Ann Summers

You might know us as the destination for must‑have lingerie, or even the inventors of the Rampant Rabbit, and you’re right, but we’re SO much more than that…

We’re a unique brand that strives to EMPOWER, lives to PUSH BOUNDARIES, gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE!

The Recruitment Process

All successful candidates will be contacted for an initial telephone chat to discuss the role and your experience. Should you be successful you will then be invited for an in‑person interview and warehouse tour with our Logistics team.

We regret that due to high volumes we are unable to acknowledge every application.

Applicants must have the legal right to work in the UK, unfortunately, we are unable to offer visa sponsorship for this position.

Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 6 months unless expressed otherwise.

#HOL