Logistics Support Advisor

Muller Dairy; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading dairy producer in Greater London seeks a Logistics Support Coordinator to manage delivery-related queries and report accurately. This role requires experience in FMCG logistics and offers competitive salary, 33 days annual holiday, and a 3% bonus. The successful candidate will track fleet deliveries, create reports, and liaise with the driver team while supporting operational objectives. The role also involves some travel to other sites, making a driving license preferable.

Benefits

Competitive salary

33 days annual holiday

3% bonus

Access to discount scheme

Free onsite car parking

Qualifications

• Experience in a transport or delivery office environment.
• Experience with delivery-related queries.
• The role does require some travel to other UK sites, so a driving licence is preferred.

Responsibilities

• Manage delivery-related queries and report accurately.
• Track fleet to identify late deliveries.
• Create and distribute daily and weekly reports.

Skills

Experience in FMCG logistics operational environment

Customer service experience

Excel competent

Organised and detail-oriented

Ability to produce relevant information from multiple sources

Job description

Mller Milk & Ingredients Distribution (MMID) is the UK's leading producer and distributor of fresh milk, cream, butter, and dairy ingredients. Operating across extensive logistics and manufacturing networks in the country, MMID delivers over 2.6 billion litres of fresh milk annually to more than 5,500 locations

across Britain.

Our strategically located depots enable us to move milk efficiently from farm to fridge‑ensuring freshness, speed, and reliability. MMID is committed to operational excellence, sustainability, and supporting British agriculture, making us a trusted partner in the dairy supply chain.

We are recruiting in our Normanton / Leeds Office for a Logistics Support Coordinator.

The purpose of the role is to support the logistics function in clear and accurate reporting of delivery‑related issues and monitor and track deliveries.

To enable us to monitor process adherence, compliance management and support for week closures and financial impacts.

Offer Details

• Shift Pattern: 5‑day rotating rota, over 7 days per week including weekends and Bank holidays. The start and finish times vary between 7 AM – 6 PM, 7 days per week
• Contract Type: Full Time / Temporary

Logistics Support Coordinator Key Responsibilities

• To own and manage any delivery‑related queries received and ensure these are recorded and reported accurately
• To track our fleet in order to identify any late deliveries
• Report any lates or failures to the business
• Investigate delivery‑related queries for discrepancies and damages
• To investigate and process delivery‑related credits
• To investigate and manage any customer returns
• Provide customers with proof of delivery
• Provide delivery performance reports to our sites
• Collation and escalation of non‑adherences and reporting progress
• Reporting clear target areas for improvement to relevant sites and monitor progress
• To report on stock availabilities by sites daily including shorts and reason
• Isotrac data consolidation and trending
• Central liaison with CSC on daily performance / adherences
• Waste reporting including tipping‑mass balances‑loads for disposal
• Ensure that a full suite from the systems is available weekly for the management book
• To manage and log any driver‑related complaints from the public
• To create and distribute daily and weekly reports to the wider business

Key Skills & Experience

• Experience in FMCG logistics operational environment
• Experience in a transport or delivery office environment
• Experience with delivery‑related queries such as late, proof delivered or missing deliveries
• Customer service experience
• Stock and systems background would be preferred but not essential
• Excel competent
• Generating information‑led, effective reports and analysis
• Working to KPI targets
• Organised and detail‑oriented
• Highly motivated
• Flexible and open to change
• Pragmatic approach
• Tenacity and ability to influence
• Curious mindset and a will to improve for the wider business, not functions
• Ability to produce relevant and meaningful information from multiple sources
• The role does require some travel to other UK sites, so a driving licence is preferred

Benefits

• Competitive salary, monthly paid
• 33 days annual holiday
• 3% bonus
• X2 life assurance

Company Pension Scheme

Access to the Mller Rewards discount scheme offering over 800 discounts online and in‑store and the potential to make savings across grocery, clothes shopping, holidays, insurance, gifts and more.

Free onsite secured colleague car parking

Contact Details

F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ