Logistics Support Advisor

Unternehmensgruppe Theo Müller; Derby; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Logistics Support Advisor to enhance their logistics operations. This role involves consolidating performance data, managing delivery issues, and ensuring compliance with processes. The ideal candidate will possess operational experience in FMCG logistics and have a knack for generating insightful reports. Join a dynamic team that values organization and continuous improvement, and enjoy competitive benefits including a bonus scheme and generous holiday allowance. This is a fantastic opportunity to make a significant impact in a thriving environment.

Benefits

33 days annual holiday

Bonus scheme

Double life assurance

Company pension

Access to Müller Rewards discount scheme

Onsite secured parking

Qualifications

• Experience in FMCG logistics and transport operations is essential.
• Ability to analyze data and generate insightful reports.

Responsibilities

• Consolidate and report daily performance data across all sites.
• Manage delivery issues and track vehicle updates.

Skills

Claims or investigative experience

Transport or delivery operational experience

Stock management

Ability to generate effective reports

Knowledge of the dairy industry

Organized and detail-oriented

Motivated and pragmatic

Continuous improvement mindset

Job description

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Department: Logistics & Supply Chain & Transport

Location: Normanton, GB, WF6 1RY

Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller, employing over 31,000 people across Europe. In the UK, Müller develops, manufactures, and markets a wide range of branded and private label dairy products sourced from 1,300 British farmers. Müller is ranked among the top 20 in The Grocer’s Top 100 list of Britain’s Biggest Brands, with products shelved millions of times annually. The UK division includes:

Müller Milk & Ingredients, aiming to be Britain’s private label dairy leader, producing fresh milk, cream, butter, and ingredients through a network of dairies and depots nationwide.

Müller Yogurt & Desserts, the UK’s leading yogurt manufacturer, responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj, and Müller Kefir Smoothie. It also produces chilled desserts under license from Mondelez International and supplies the private label yogurt market from a state-of-the-art facility.

We are recruiting in our Leeds Office for a Logistics Support Advisor.

The role aims to support logistics through accurate reporting, trending, analysis, process adherence, compliance management, and support for weekly closures and financial impacts.

Key Responsibilities:

• Consolidate daily performance data from all sites, tracking and trending
• Manage and report delivery issues via team mailbox and calls
• Record and manage delivery failures and redeliveries
• Handle delivery charges and amendments
• Create and distribute daily/weekly reports
• Identify and escalate non-adherence issues, reporting progress
• Report on stock availability, shortages, and reasons
• Download weekly KPI reports
• Track vehicle live updates, delivery volumes, and timings
• Monitor vehicle fill rates and opportunities
• Coordinate with CSC on daily performance and adherence
• Monitor turnaround times at manufacturing sites and delivery points
• Ensure weekly system data availability
• Record and manage customer complaints

Shift Patterns:

• Rotating 5-day shifts over 7 days, including weekends and bank holidays
• Start and finish times vary between 7AM - 6PM

Qualifications and experience include:

• Claims or investigative experience
• Transport or delivery operational experience in FMCG logistics
• Stock management and systems background preferred
• Ability to generate effective reports and analysis
• Knowledge of the dairy industry is advantageous but not essential
• Working towards KPI targets
• Organized, detail-oriented, motivated, pragmatic, and objective
• Tenacious, influential, curious, and committed to continuous improvement
• Ability to synthesize information from multiple sources

Benefits include:

• Competitive salary, paid monthly
• 33 days annual holiday
• Bonus scheme
• Double life assurance
• Company pension
• Access to Müller Rewards discount scheme
• Onsite secured parking