Logistics & Sales Support Coordinator

SSR Contract & Technical; Syon Reach; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading global security systems solutions company is seeking a Logistics & Sales Support Coordinator. Located in West London, this role offers a competitive salary of £30,000 - £35,000 with hybrid working options. The ideal candidate will have logistics or sales support experience and will be responsible for managing sales orders, shipping operations, and customer communication. This position offers various benefits including a pension and incentive scheme.

Benefits

Pension

Pay review

Incentive scheme

1 day WFH after probation

Qualifications

• Experience in logistics or sales support.
• Ability to track and report on performance metrics.
• Proficient in managing customer databases.

Responsibilities

• Assist the sales team with administrative support and documentation.
• Manage daily shipping operations for the UK and EU.
• Prepare weekly production, sales, and inventory reports.

Skills

Logistics coordination

Sales administration

CRM system management

Communication skills

Tools

Salesforce

Job description

Join a leading global security systems solutions company as a Logistics & Sales Support Coordinator, supporting smooth operations across the UK and overseas. This is an excellent opportunity for someone with logistics or sales support experience looking for a career move.

The Logistics & Sales Operations Coordinator will provide comprehensive administrative and operational support to both the sales and logistics teams. This role ensures the smooth processing of sales orders, timely delivery of products, and accurate coordination between internal departments and external customers.

The Role

Sales Administration

• Assist the sales team with day-to-day administrative support and documentation.
• Prepare and process sales orders, quotations, and invoices.
• Maintain and update customer databases, sales records, and reports.
• Communicate with clients regarding order status, delivery schedules, and after-sales support.
• Track and report on sales performance metrics.
• Handle incoming calls, emails, and other correspondence from clients.
• Support ad-hoc administrative tasks as required.

Logistics Coordination

• Manage daily shipping operations for the UK and EU, including invoicing and Proof of Delivery (POD) management.
• Handle Return Merchandise Authorizations (RMA), warranty registrations, and demo stock tracking.
• Monitor inventory, resolve stock discrepancies, and maintain order forecasts.
• Communicate proactively with sales teams and customers about ETAs, delays, and fulfilment updates.
• Maintain and update CRM systems (Salesforce) and ensure accurate data entry for discontinued or replacement products.
• Prepare weekly PSI (Production, Sales, Inventory) reports and monthly stock/shipping reports for management and shareholders.

The role is based in West London (Zone 4| £30,000 - £35,000 | Hybrid Working: Office Based. 1 day WFH after probation
Pension, pay review, incentive scheme plus many more benefits