Logistics Quality Coordinator

ao.com; Crewe; On-site; GBP 30,000; Full time

Job summary

A leading electrical retailer is seeking an Outbound Quality Lead to oversee night shift warehouse operations in Crewe. The role focuses on supporting loading operations, ensuring safety compliance, and coaching team members. Ideal candidates will possess strong communication skills and attention to detail. The position offers a full-time permanent contract with competitive benefits including wellness initiatives and pension contributions.

Benefits

Pension scheme with at least 5% contribution

Subsidised gym membership

24hr employee assistance programme

Qualifications

• Clear and confident communication skills with both frontline staff and senior leaders.
• Confidence in enforcing rules and maintaining consistent standards.
• Ability to coach, support, and give constructive feedback.
• High attention to detail and consistency in your work.
• Basic understanding of warehouse systems and tools.

Responsibilities

• Lead and support the loading operation with a hands-on approach.
• Manage trailer operations, ensuring accurate timings and safety compliance.
• Maintain bay flow and manage lane conditions to reduce congestion.
• Enforce site rules, warehouse standards, and handling practices.
• Deliver clear and confident inductions to new starters.
• Conduct retraining and audits for staff needing support.
• Coach team members to load trailers safely and correctly.
• Communicate operational concerns and suggest improvements to managers.
• Join weekly calls with depot management to review and improve performance.

Skills

Clear communication skills

Ability to enforce rules

Coaching and feedback skills

Attention to detail

Basic understanding of warehouse systems

Job description

Are you passionate about maintaining high standards and driving operational excellence? AO is looking for a proactive and hands‑on Outbound Quality Lead to support our warehouse loading operations during the night shift.
In this role, you’ll be at the heart of our outbound logistics, ensuring safety, efficiency, and compliance across the team. You’ll act as a key link between frontline colleagues and management, coaching team members and upholding high standards throughout the operation.

• Salary: £30,000.00 per annum

Shift Pattern: 4 on 4 off
Job Type: Full time and permanent contract
Location: AO, Weston Road, Crewe, CW1 6BF.

Here’s What You Can Expect To Be Doing

• Lead and support the loading operation with a hands‑on approach.
• Manage trailer operations, ensuring accurate timings and safety compliance.
• Maintain bay flow and manage lane conditions to reduce congestion.
• Enforce site rules, warehouse standards, and handling practices.
• Deliver clear and confident inductions to new starters.
• Conduct retraining and audits for staff needing support.
• Coach team members to load trailers safely and correctly.
• Communicate operational concerns and suggest improvements to managers.
• Join weekly calls with depot management to review and improve performance.

A Few Things About You

• Clear and confident communication skills with both frontline staff and senior leaders.
• Confidence in enforcing rules and maintaining consistent standards.
• Ability to coach, support, and give constructive feedback.
• High attention to detail and consistency in your work.
• Basic understanding of warehouse systems and tools.

A Bit About Us

We may have started small, but we’ve always had very big ideas. We launched in 2000 and we just haven’t stopped; a years’ worth of achievements always seems more like three at AO.

Our customers and now our biggest advocates, and we’ve made millions of them happy. We’ve even launched in new territories throughout Europe. Sometimes we have to pinch ourselves.

But, we’re determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

• At least 5% contribution pension scheme*
• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.