Logistics Quality Coordinator

AO RETAIL LIMITED; Crewe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading electrical retailer is seeking an Outbound Quality Lead for night shifts in Crewe. This role involves supporting warehouse loading operations, ensuring safety and efficiency, and coaching team members. Ideal candidates will have strong communication skills and attention to detail, with experience in managing trailer operations and enforcing compliance standards. The position offers benefits such as 25 days of holiday and a pension scheme.

Benefits

25 days holiday

At least 5% pension contribution

Subsidised gym membership

Qualifications

• Ability to communicate confidently with staff and leaders.
• Experience in coaching and supporting team members.
• Strong attention to detail and consistent work ethic.

Responsibilities

• Lead and support loading operations proactively.
• Manage trailer operations for safety compliance.
• Conduct trainings and audits for staff.

Skills

Clear communication skills

Confidence in enforcing rules

Coaching and feedback abilities

Attention to detail

Basic understanding of warehouse systems

Job description

Overview

Are you passionate about maintaining high standards and driving operational excellence? AO is looking for a proactive and hands‑on Outbound Quality Lead to support our warehouse loading operations during the night shift. In this role, you’ll be at the heart of our outbound logistics, ensuring safety, efficiency, and compliance across the team. You’ll act as a key link between frontline colleagues and management, coaching team members and upholding high standards throughout the operation.

Responsibilities

• Lead and support the loading operation with a hands‑on approach.
• Manage trailer operations, ensuring accurate timings and safety compliance.
• Maintain bay flow and manage lane conditions to reduce congestion.
• Enforce site rules, warehouse standards, and handling practices.
• Deliver clear and confident inductions to new starters.
• Conduct retraining and audits for staff needing support.
• Coach team members to load trailers safely and correctly.
• Communicate operational concerns and suggest improvements to managers.
• Join weekly calls with depot management to review and improve performance.

Qualifications

• Clear and confident communication skills with both frontline staff and senior leaders.
• Confidence in enforcing rules and maintaining consistent standards.
• Ability to coach, support, and give constructive feedback.
• High attention to detail and consistency in your work.
• Basic understanding of warehouse systems and tools.

About the Company

We may have started small, but we’ve always had very big ideas. We launched in 2000 and we just haven’t stopped; a year’s worth of achievements always seems more like three at AO. We’ve expanded into new territories throughout Europe and aim to be the best electrical retailer in Europe.

Benefits

• 25 days holiday (excluding bank holidays)
• At least 5% contribution pension scheme
• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership

Equal Opportunity

AO is for everyone! We should all feel that we belong. That’s why we are creating a welcoming and inclusive place to work. We are proud to be different and celebrate diversity in all its forms. We encourage applications from persons of all backgrounds, including race, gender, ethnicity, religion, age, disability and sexual orientation.