Logistics Helpdesk Administrator

Experis IT; Hatfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A national logistics firm is seeking a proactive Logistics Helpdesk Specialist to facilitate smooth operations across various teams. Responsibilities include handling communications, managing order updates, liaising with couriers, and processing returns. The ideal candidate must be a confident communicator, adept at multitasking, with a current Government SC Clearance. This role offers a competitive rate of £18.50/hr inside IR35 and requires availability Monday to Friday in Hatfield.

Qualifications

• Current Government SC Clearance is required.
• Demonstrate confidence and ownership of tasks.
• Ability to prioritize in a reactive environment.

Responsibilities

• Handle communications for various teams.
• Amend and update orders within WMCS.
• Obtain Proof of Deliveries (PODs) and resolve issues.
• Manage relationships with couriers and track deliveries.
• Process returns and credits via SAP.
• Create commercial invoices for international shipments.

Skills

Confident communicator

Effective multi-tasker

Proactive approach

Ability to learn quickly

Job description

What You'll Be Doing

As the Logistics Helpdesk Specialist, you will be the vital link across multiple teams, ensuring the smooth movement of goods and information.

• Operational Hub: Handling core communications (emails, tasks, Teams calls) for Inside Sales, Projects, and Delivery Management teams.
• Order Management: Accurately amending and updating orders within the WMCS system.
• Supply Chain Control: Obtaining Proof of Deliveries (PODs) and resolving suspended orders in WMCS.
• Problem Resolution: Progressing logistical claims swiftly and arranging necessary carriage forwards.
• Customer & Courier Liaison: Managing relationships with couriers, securing quotations, tracking deliveries, and overseeing invoice checks/queries.
• Returns Processing: Managing the end-to-end returns cycle, including customer collection, obtaining supplier RMAs, and processing credits via SAP.
• Specialist Orders: Processing Buy & Store orders in WMCS.
• International Trade (Cover): Providing essential cover for creating commercial invoice paperwork for international shipments.

What We're Looking For in You

This is a busy and reactive environment, and we need someone who can hit the ground running.

• Essential Skills: You must be a confident communicator, adept at prioritising, and an effective multi-tasker. The ability to maintain a positive and proactive approach, even when faced with complex challenges, is key.
• Mindset: More important than direct experience is your ability to learn quickly, demonstrate confidence, and take full ownership of every task.
• Clearance: You must hold current Government SC Clearance to be considered for this role.

The Details

Rate:£18.50/hr (Inside IR35 via Umbrella)

Contract:6 months

Hours:Monday - Friday, 9:00 AM - 5:30 PM

Location:Hatfield

If you are ready to use your organisational power to support critical projects and want to take ownership in a dynamic setting, we want to hear from you.