Logistics Customer service coordinator

Reed; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics provider in Milton Keynes is seeking a highly motivated Customer Service & Logistics Coordinator to support their operations. The role involves coordinating import and export shipments, ensuring compliance with customs processes, and maintaining documentation. Ideal candidates will have strong communication skills and up to 2 years of experience in freight forwarding or supply chain. A competitive salary and 33 days annual leave are offered, along with professional development opportunities.

Benefits

Competitive salary based on experience

33 days annual leave (including bank holidays)

Professional development opportunities

Health and wellbeing benefits

Company pension and long-service rewards

Qualifications

• Strong communication skills and a customer-focused approach.
• Up to 2 years' experience in freight forwarding or supply chain.
• Proficiency in Microsoft Office and excellent attention to detail.
• Knowledge of Incoterms and international shipping processes (advantageous).
• Ability to obtain security clearance for this role.

Responsibilities

• Coordinate import and export shipments across multiple transport modes.
• Manage important shipments, ensure compliance with customs processes.
• Communicate daily with international partners to ensure timely deliveries.
• Investigate and resolve service issues promptly.
• Prepare invoices, quotations, and customer reports.
• Ensure compliance with UK aviation security regulations.

Skills

Strong communication skills

Customer-focused approach

Attention to detail

Proficiency in Microsoft Office

Knowledge of Incoterms

Education

Up to 2 years' experience in freight forwarding or supply chain

Job description

Customer Service & Logistics Coordinator

Location: Milton Keynes Hours: Full-time, Monday-Thursday 08:00-16:30, Friday 07:30-16:00

A leading logistics provider is seeking a highly motivated Customer Service, Freight & Logistics Coordinator to join their dedicated team supporting a high-profile contract. This role offers the opportunity to work in a dynamic environment where attention to detail and exceptional customer service are key.

Role Overview

The successful candidate will be responsible for coordinating import and export shipments across multiple transport modes, including air, sea, road, and courier services. They will manage important shipments, ensure compliance with customs processes, and maintain accurate documentation throughout the shipping cycle.

Key Responsibilities

• Enter accurate data into transport management systems.
• Organise and monitor shipments, including customs clearance and invoicing.
• Communicate daily with international partners to ensure timely deliveries.
• Investigate and resolve service issues promptly, keeping customers informed.
• Prepare invoices, quotations, and customer reports.
• Ensure compliance with UK aviation security regulations and international standards.

Candidate Profile

• Strong communication skills and a customer-focused approach.
• Up to 2 years' experience in freight forwarding or supply chain.
• Proficiency in Microsoft Office and excellent attention to detail.
• Knowledge of Incoterms and international shipping processes (advantageous).
• Ability to obtain security clearance for this role.

Benefits

• Competitive salary based on experience.
• 33 days annual leave (including bank holidays).
• Professional development opportunities.
• Health and wellbeing benefits.
• Company pension and long-service rewards.

This is an excellent opportunity for an individual who thrives in a fast-paced environment and wants to play a key role in global logistics operations.

Please apply online now or call Kristine at Reed Milton Keynes office for more information.