Customer Care Associate

Grouper Technology; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global supplier of food solutions is seeking a Customer Care Associate fluent in English and French. This role involves managing daily business operations, arranging deliveries, and liaising with customers and suppliers. Candidates should have experience in handling key accounts and proficiency in an ERP system. The position offers personal growth opportunities and benefits including a Health Cash Plan and subsidised gym membership. Join a dynamic environment at our Central London office.

Benefits

Personal growth opportunities

Health Cash Plan

Subsidised gym membership

Qualifications

• Fluency in English and French is required.
• Experience with any ERP system.
• Outstanding business communication skills, both written and verbal.

Responsibilities

• Arranging deliveries to customers from warehouses in UK and EU.
• Liaison with customers, warehouses, and carriers.
• Handling enquiries, complaints and other aspects of customer service.

Skills

Fluency in English and French

Experience in handling key accounts

Proficiency in MS Office applications

Outstanding business communication skills

Tools

ERP system

Job description

Customer Care Associate - French Speaker (Full-time, Permanent)

Hybrid - 2 Office days, Central London

Unlock your potential with Prinova

We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world’s best-known food, beverage, and nutrition brands.

Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader.

Wherever your career is headed, you’ll find direction, opportunity, and belonging with us.

What does a Customer Care Associate role mean at Prinova?

This team is responsible for managing the daily business operations, including warehouses, deliveries to customers, and demand planning.

What’s in it for you?

• Personal growth, including training and development opportunities
• Health Cash Plan
• Subsidised gym membership

What to expect?

• Arranging deliveries to customers from warehouses in UK and EU by road, ferry, and courier
• Liaison with customers, warehouses, and carriers
• Input of correct information onto internal system, to create forward allocations and warehouse instructions.
• Invoicing customers promptly, with correct VAT calculated.
• Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.)
• Handling enquiries, complaints and other aspects of customer service as required.
• Monthly stock reconciliations and handling follow-on enquiries from the finance department.
• Handling non-conformances
• Occasional on-site inspection of warehouses
• Processing charges invoices from warehouses, forwarders, and other suppliers
• Project work
• When necessary, due to holiday, medical leave etc., covering for fellow team member’s absences.

Does this sound like you?

• Fluency in English and French is required.
• Experience in handling key accounts.
• Experience with any ERP system.
• Proficiency in MS Office applications
• Outstanding business communication skills, both written and verbal
• Commitment to customer service (both internal and external)
• Have enthusiasm for a fast-paced, dynamic environment where products and programs are evolving as the business grows.

Interested? We would love to hear from you.

Submit your CV by clicking Apply.

If you have any further questions or would like to see the full job description, please email us for an informal chat: [e-mail]