Logistics Coordinator

Socket.dev; England; Hybrid; CAD 26,000 - 36,000; Full time

Benefits offered by this job

Extended medical, dental, and vision

Retirement plan with company match

Employee assistance programs

Additional vacation days

Job summary

ALS is seeking a Logistics Coordinator for our St. John’s operation. You will coordinate the flow of work, deliver bottle orders to clients in the region, and process received samples into the ALS network.

The role requires accuracy in fast-paced settings and a commitment to high-quality customer service. Key duties include arranging shipments, performing stock counts, tracing shipments, and ensuring safety policies are followed.

Qualifications

• Experience in a customer service role.
• Valid, clear driver’s license and use of own vehicle for traveling an asset.
• Ability to travel as required.

Responsibilities

• Deliver bottle orders and sample preservatives to client offices.
• Pick up, package and ship samples following SOPs.
• Organize, prioritize and track orders; review orders for errors.
• Process returns of laboratory supplies and perform weekly stock counts.
• Trace lost/late shipments and handle customer claims; provide strong client service.

Skills

Customer service

English communication

MS Office

Time management

Travel readiness

Job description

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the Position:

ALS is excited to hire for a Logistics Coordinator for our St. John's operation. This role will consist of Coordinating the flow of work in St. John's including delivering bottle orders to clients in the region and processing received samples into the ALS network. The successful candidate must be capable of working in a fast-paced environment and meeting strict deadlines while maintaining a strong focus on customer service and quality.

Specific Responsibilities

• Deliver bottle orders and sample preservatives from courier locations to client offices;
• Pick up, package and ship samples using appropriate couriers and procedures and following sample receipt protocols;
• Organize, prioritize, and track orders;
• Review and double check bottle orders prepared by others for errors;
• Process return shipments for laboratory supplies;
• Take weekly stock counts;
• Trace lost/late shipments and/or customer claims of lost shipments;
• Provide excellent customer service to clients and couriers;
• Label verification;
• Provide general assistance to support regional operations as required;
• Follow internal Standard Operating Procedures and schedules while ensuring analytical quality procedures are adhered to;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned by Operations Manager or Client Service Manager.

Required Knowledge, Skills & Abilities

• Good English communication skills (auditory, verbal, writing, and reading) as required;
• Ability to use Microsoft Office (Word, Excel, and Outlook) on a basic level;
• Basic computer skills;
• Ability to perform repetitive tasks correctly in a fast-paced environment;
• Good organizational skills with the ability to meet strict deadlines such as Turnaround Times (TAT) and holding requirements;
• Ability to work independently and as part of a team;
• A strong work ethic and willingness to own varied tasks as required;
• Strong customer service background;
• A commitment to excellence and a client-focused attitude.

Required Qualifications

• Experience with customer service setting;
• Valid, clear driver’s license and use of own vehicle for travelling an asset;
• Ability to travel.

Physical Demands

• Ability to lift up to 50 lbs./23 kg on a regular basis and carry for short distances;
• Extensive walking or movement, bending, and kneeling for a full shift;
• Wear issued personal protective equipment (PPE) when required.
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities if required.

Our Benefits Include

• An estimated hourly pay of $22.27CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.

• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)

• Additional vacation days for years of service

• Please note: Benefits vary based on employee status.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.