Logistics Assistant

NHS; Oswestry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A UK healthcare provider is seeking a Logistics Assistant to support patient and equipment movement within the hospital. Key responsibilities include assisting in transporting patients, handling hospital supplies, and operating vehicles and equipment. Candidates should have NVQ Level 2 in a relevant subject, a full driving licence, and experience in customer service. The role requires physical stamina and effective communication skills. This position offers the opportunity to contribute to a vital healthcare team.

Qualifications

• Experience of working in customer services or hotel services.
• Previous direct customer care experience.
• Understanding of Customer Care.

Responsibilities

• Provide Logistics service to meet needs of wards and departments.
• Assist in the movement of patients between departments.
• Operate a computer terminal for data input.
• Movements of hospital equipment as requested.
• Report defective equipment and needs for repair.

Skills

Ability to undertake physical task

Ability to work as part of a team

Ability to understand instructions

Understanding of Health and Safety

Effective communication skills

Education

NVQ Level 2 in a relevant subject

Full driving licence

Job description

Logistics Assistant

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

The closing date is 09 December 2025

We are looking to appoint an enthusiastic, conscientious, self‑motivated individual to join our logistics team within the Supplies Department.

Our Logistics Assistants provide a support service to the Trust which includes the movement of patients either on beds, wheelchairs or special trolleys, between departments, and also the movement of hospital equipment. The role also provides receipt and distribution activities within Supplies.

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

To provide a Logistics service to meet the needs of the wards and departments and to ensure that materials, equipment and waste are safely and appropriately receipted and distributed around the Hospital.

The post holder will be required to hold a valid current driving licence for the operation of the waste truck when removing waste, and for driving the delivery van.

The Logistics Assistants provide an efficient and reliable collection, sorting and delivery service of letters, parcels and medical records within the organisation and processing items going outside the trust for collection by Royal Mail and District Transport Services.

The role also requires electronic data capture when undertaking stock‑takes, to ensure correct and agreed stock levels are maintained.

Job responsibilities

• Assist in the movement of patients either on beds, wheelchairs or special trolleys, between departments.
• Check patient wrist band matches X‑Ray request card prior to taking patient to X‑Ray.
• Operate a computer terminal: inputting data, producing information displays and printouts as required.
• Undertake duties associated with receipt and distribution activities including: contacting customers and preparing data for input, resolving customer queries and enquiries, filing.
• Movement of hospital equipment and stores as requested.
• Stand in for driver when they are on annual leave or sick to provide transportation, via delivery van, of post, specimens to RSH and collection of post and specimens from four GP surgeries.
• Accept and assist with weekly delivery of medical gases and changeover/exchange of cylinders on wards, MIU and other areas as required.
• Assist in the removal of contaminated laundry including countersigning when waste has been transferred from Trust premises to the waste contractor and disposal of all waste from all areas of the hospital, including confidential waste and clinical waste.
• Unsupervised removal of waste to the compound by operation of the waste truck on a rota basis, and operation of the waste compactor of the truck.
• Frequent pushing and pulling of 100 kg waste bins (with wheels), (54 kg is the empty weight of the waste bins) onto the tail of the waste truck and delivery truck.
• Preparation (e.g., waste segregation to ensure non‑recyclables are not included) of recyclable waste for routine recycling collection.
• Report defective equipment and needs for repair to the manager or supervisor.
• Being part of the emergency response team, attending medical emergencies in a supporting role.
• Respond to major incidents and emergency situations as instructed.

Physical Skills

• Pushing, pulling and maneuvering trolleys, wheelchairs, beds, driving a waste truck and delivery estate vehicle, as well as lifting full boxes of mail to and from roll cages using appropriate moving equipment.
• Assist patients on and off trolleys, beds, furniture and vehicles.
• Frequently load and unload dirty linen bags, over 15 kg, on and off van tail lift; load and unload general waste via the van tail lift to the compactor.
• Load and unload general supplies, furniture and general hospital equipment in and out of vehicles.
• Assist in preparing meeting rooms by moving tables, chairs and electronic equipment, ensuring layout and equipment is set up as requested and clearing away upon completion.
• Assist in the delivery and collection of food trolleys and provisions to and from the wards using appropriate moving equipment.
• Assist in the movement of deceased to the mortuary.
• Handle and transport patients' valuables to wards via pre‑sealed boxes (e.g., personal clothing, bags, phones, wallets and large loose items such as laptops).

Equipment Use

• Hold a full driving licence and undertake the APIT Van Driver Assessment.
• Drive a 30 cwt vehicle and keep simple records relating to the current Road Traffic Act.
• Operate a hydraulic lifting machine.
• Use a high‑pressure washing machine for cleaning of general waste trailers and vehicles and kitchen garden waste bins.
• Operate an electronic mailing (franking) machine.
• Use firefighting equipment within the hospital and be able to operate (hold open) automatic doors during an emergency situation.
• Operate moving and handling equipment.

Communication

• Provide and receive communication from colleagues in order to complete the above duties.
• Communicate at all levels with all staff, visitors and patients.

Qualifications

• NVQ Level 2 in a relevant subject or equivalent qualification or experience.
• Full driving licence.
• Health & Safety.
• COSHH.

Experience

• Experience of working in customer services or hotel services.
• Previous experience in NHS.
• Previous direct customer care experience.

Skills

• Ability to undertake physical task.
• Ability to work as part of a team or alone.
• Ability to understand and carry out instructions.
• Understanding of Health and Safety.
• Understanding of Customer Care.
• Ability to listen and have good communication skills.

Knowledge

• Numerate & Literate.
• Effective communication skills.
• Good interpersonal skills.

Personal Qualities

• Reliability and honesty.
• Highly motivated.
• Good timekeeping.
• Professional and warm personality.
• Willing to help and support patients.
• Able to work at times under difficult circumstances.
• Flexible approach.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust