Logistics Analyst, Soho Home

Soho House via Caterer.com; Greater London; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Annual Every House Membership

50% off Food & Drink

Private Health and Dental Care

Weekly Pay

Life Assurance

Staff Discount on Soho/Home products

Season Ticket Loan

Counselling Sessions

Job summary

Soho House is seeking a Logistics Analyst to gather, interrogate data and drive decisions that protect cost, service and brand across UK, EU and US operations. You will build reports, automate insights, and present recommendations to senior stakeholders.

You will lead analysis of delivery partners and 3PLs, modelling cost and service impacts, and collaborate closely with the Director of Operations & Systems and Head of Operations.

Qualifications

• Experience in logistics analysis, ideally in retail or eCommerce.
• Advanced Excel skills with modelling, pivot analysis and Power Query.
• Strong Power BI experience for dashboards and reporting.
• Working knowledge of multi-market operations, including customs and duty basics.

Responsibilities

• Build a suite of logistics reports to support daily operations and decision-making.
• Model cost-to-serve by market and channel; assess pricing changes and expansion options.
• Lead invoice audits against contracted rates across regions and identify cost savings.
• Define and maintain KPI framework for partners: on-time delivery, damages, returns, and escalation.
• Create logistics dashboards and act as liaison between operations and systems.
• Track warehousing capacity globally to identify risks and opportunities.

Skills

Logistics analysis

Advanced Excel

Multi-market operations

Data interpretation

Tools

Power BI

Power Query

Job description

The Role..

Our Logistics Analyst will gather and interrogate data to make decisions that protect cost, service and brand experience across Soho Home’s UK, EU and US operations. This role is a combination of ‘business as usual’ report optimisation and new report creation/automation. The successful candidate will lead analysis across delivery partners and 3PLs building models and reports to present clear recommendations to senior stakeholders. This role reports to the Director of Operations & Systems and will work very closely with the Head of Operations day to day.

Key responsibilities..

Strategic analysis and modelling

• Build a suite of logistics reports to better support ‘business as usual’ and inform decision-making
• Model the cost and service impact of pricing changes, service propositions, and expansion options
• Quantify the operational and cost impact of distribution changes, such as tariffs, compliance and product data requirements

Commercial control

• Delivery of cost-to-serve by market and by channel
• Lead invoice audits against contracted rates across regions
• Identify and size cost saving opportunities, and track savings delivered.

Partner performance

• Own the KPI framework for partners: on-time-in-full, first-time delivery success, damages, claims and returns processing.
• Prepare monthly & quarterly business review packs and evidence SLA breaches for escalation.
• Benchmark costs and data across freight & warehousing

Capacity planning

• Track warehousing capacity globally to identify risks and opportunities

Reporting, data and systems

• Create logistics dashboards for the team and senior stakeholders
• Act as the bridge between operations and systems on reporting and systems requirements.

Skills and experience

• Demonstrable experience in logistics analysis, ideally in Retail or eCommerce
• Advanced Excel, including modelling, Power Query and pivot analysis
• Advanced Power BI skills
• Working knowledge of multi-market operations, including customs and duty basics

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Annual Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to