Logistics Agent - CDC L2

Calor; Newbury; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading energy solutions company in Newbury is seeking a proactive Customer Service professional to support site management and uphold safety and inventory standards. This role requires strong customer service skills and proficiency in Microsoft Office and SAP. The ideal candidate is a committed team player, capable of managing tasks effectively in a diverse and inclusive environment.

Qualifications

• An experienced Customer Service professional with a positive attitude.
• Able to work well in a team supporting colleagues and sharing best practices.
• Committed and flexible to meet business demands.

Responsibilities

• Support site management in achieving compliance obligations.
• Contribute to a safety-first operation.
• Process orders, refunds/credits, and cylinder refill agreements.

Skills

Customer service skills

Organizational skills

Team collaboration

Flexibility

Attention to detail

Tools

Microsoft Office

SAP

Tru Tac

Job description

Join our dynamic team and take a proactive role in upholding site safety standards, maintaining meticulous inventory and financial controls, and assisting in transport planning through effective customer master data management. This customer-focused position demands exceptional customer service skills across various communication platforms.

Responsibilities

• Support site management in achieving compliance obligations, inventory, financial, health and safety, and transport.
• Contribute to a safety-first operation and drive towards an incident free workplace.
• Place orders on system for delivery/collection using SAP.
• Take Inbound/outbound calls for customer orders, queries, and general information.
• Process orders, refunds/credits, and cylinder refill agreements.
• Receipt stock in/out received on trailers.
• Inventory stock control, complete physical stock counts and be able to enter stock counts onto system.
• Raise and receipt Purchase orders and ensure correct stock levels are maintained.
• Review daily aborts, cancels, and fill returns.
• Support drivers in reviewing daily runs, printing loading sheets and manifests.
• Track our drivers through Telematics system.
• Agency time sheets.
• General housekeeping.

Qualifications

• An experienced Customer Service/Driven professional with a positive attitude.
• An administrator with excellent organisational skills.
• Able to work well in a team supporting colleagues and sharing best practice.
• Committed and flexible to meet business demands.
• Able to take Personal Ownership of tasks, especially safety.
• Experienced in Microsoft office, SAP and Tru Tac.
• Articulate with good attention to detail.

Inclusion

At Calor, we are committed to fostering a diverse and inclusive environment where everyone feels valued, respected, and empowered. We believe that our differences make us stronger, and embracing diversity is not only the right thing to do, but it also drives innovation and success.

We understand that building an inclusive business is an ongoing journey, and we are dedicated to continually learning, evolving, and challenging ourselves to create a more equitable and inclusive future. We encourage all members of our community to join us on this journey, as we firmly believe that diversity and inclusion are essential for a better, brighter tomorrow.