Logistics Administrator

JR United Kingdom; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales/Logistics Administrator to join their dynamic team in Sutton. This hybrid role is ideal for a confident communicator who thrives in a fast-paced environment. You will be the first point of contact for customers and suppliers, ensuring operational excellence while managing orders and resolving queries. The position offers a supportive atmosphere where teamwork and continuous improvement are valued. With generous annual leave, a strong pension plan, and a focus on employee wellbeing, this opportunity is perfect for those looking to make a meaningful impact in a vibrant workplace.

Benefits

Generous discretionary bonus scheme

25 days annual leave + bank holidays

Extra leave for birthdays, weddings, and moving home

Excellent pension plan

Life assurance & income protection

Access to wellbeing services

Annual health checks & flu jabs

Cycle to work scheme

Fresh fruit, coffee, tea, and soft drinks in the office

Qualifications

• Experience in admin or customer service is highly beneficial.
• Strong IT skills, especially with Word and Excel.

Responsibilities

• Handle incoming customer orders via phone and email.
• Resolve issues such as pricing questions or delivery delays.
• Build strong relationships with customers and internal teams.

Skills

Excellent communication skills

Resilience under pressure

Solutions-driven mindset

Team player attitude

Strong numeracy skills

Solid IT proficiency

Previous admin or customer service experience

Education

Minimum GCSEs in Maths and English (Grade C or above)

Tools

ERP system

Microsoft Word

Microsoft Excel

CRM software

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Vertical Advantage

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

Job Title: Sales/Logistics Administrator

Location: Sutton, Surrey

Hours: Hybrid

Are you a confident communicator who thrives in a fast-paced environment? We're looking for a Sales/Supply Service Representative (SSR) to join a dynamic team based in Sutton.

This is a hybrid role, combining customer service and supply chain support—perfect for someone who enjoys building relationships, solving problems, and staying organised.

About the Role:

As an SSR, you will be the first point of contact for customers or suppliers, depending on whether your role focuses more on the sales or purchasing side. You'll handle everything from order placement to query resolution, playing a key role in ensuring operational excellence across the business.

Key Responsibilities:

• Handling incoming customer orders via phone and email
• Entering and managing orders through an ERP system
• Resolving issues such as pricing questions or delivery delays
• Building strong relationships with customers and internal teams
• Investigating and resolving customer complaints
• Keeping systems and colleagues updated with accurate information
• Placing supplier purchase orders and maintaining stock levels
• Liaising with suppliers, warehouses, and logistics providers
• Managing product availability in line with stock policies
• Addressing and logging purchasing-related issues or complaints
• Maintaining excellent communication with external and internal stakeholders

Who We're Looking For:

You’ll be a great fit if you have:

• Excellent communication skills – both written and verbal
• Resilience under pressure – you're calm, collected, and quick-thinking
• A solutions-driven mindset – you enjoy solving problems and improving processes
• Team player attitude – willing to pitch in and help where needed
• Strong numeracy skills – comfortable with figures, percentages, and basic data
• Solid IT proficiency – especially with Word, Excel, and email; ERP/CRM experience a bonus
• Previous admin or customer service experience – highly beneficial
• Minimum GCSEs (or equivalent) in Maths and English (Grade C or above)
• Generous discretionary bonus scheme
• 25 days annual leave + bank holidays
• Extra leave for birthdays, weddings, and moving home
• Excellent pension plan, life assurance & income protection
• Access to wellbeing services, annual health checks & flu jabs
• Cycle to work scheme
• Hybrid working up to 2 days per week (subject to team requirements)
• Fresh fruit, coffee, tea, and soft drinks are provided in the office

If you're organised, proactive, and ready to join a fast-moving business that values teamwork and continuous improvement, we want to hear from you!

Apply now and bring your energy to this exciting opportunity!