Logistics Account Manager

Adecco; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading recruitment agency is currently seeking a Logistics Account Manager based in Hungerford. The role involves managing customer accounts, ensuring service excellence, and coordinating with various teams. Candidates must have a Full UK Driving Licence. The salary range is £27,000–£32,000 depending on experience, and the position is fully office-based.

Qualifications

• Full UK Driving Licence is required for this role.
• Experience in logistics or account management preferred.

Responsibilities

• Manage daily operations for customer accounts.
• Monitor activity to meet SLAs and KPIs.
• Build and maintain customer relationships.
• Coordinate with internal teams for fulfilment.
• Prepare and manage invoicing processes.

Skills

Customer relationship management

Logistics management

Process improvement

Compliance knowledge

Job description

Adecco is currently supporting their client in recruiting for a Logistics Account Manager for their client based in Hungerford.

Key Duties & Responsibilities

• Manage the day-to-day operational performance of assigned customer accounts, ensuring service excellence and smooth logistics processes.
• Monitor inbound and outbound activity to ensure SLAs and KPIs are met, escalating issues where necessary.
• Build and maintain strong customer relationships, acting as the main point of contact for queries, issues, and service updates.
• Coordinate closely with internal teams, including warehouse and customer service, to ensure timely and accurate fulfilment of customer requirements.
• Prepare and issue accurate invoices in line with agreed customer rates and company procedures.
• Track order volumes and stock movements to support effective warehouse planning and resource allocation.
• Manage customer expectations by communicating proactively about delays, changes, or service impacts.
• Attend internal and external meetings to review account performance and identify opportunities for improvement.
• Ensure compliance with health and safety procedures, escalating any risks through the correct channels.
• Identify and implement process improvements to enhance efficiency and strengthen customer satisfaction.

Details

Monday‑Friday
Fully office based
£27,000‑£32,000 depending on experience

Please only apply if you have a Full UK Driving Licence and have access to your own vehicle due to the location of this role.

Apply now!

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