Logistics Account Coordinator

BM2 Freight Services, Inc.; Covington; On-site; GBP 29,000 - 34,000; Full time

Job summary

A logistics company is looking for a full-time Account Coordinator in Covington, KY. This position involves assisting in various tasks related to customer accounts, including scheduling shipments and providing excellent customer service. The ideal candidate will hold a Bachelor's degree and possess strong problem-solving and interpersonal skills. There are attractive compensation options, benefits, and opportunities for career advancement.

Benefits

Paid parking

Free gym membership

Health benefits after 30 days

401k with company matching

4 weeks paid maternity/paternity leave

Qualifications

• Exceptional customer service and interpersonal communication skills.
• Ability to multi-task and troubleshoot various problems as they arise.
• Previous experience in a high call volume environment preferred.

Responsibilities

• Receive customer information and accurately build loads in the transportation management system.
• Schedule shipments for pickup and delivery; provide excellent customer service.
• Be adaptable, knowledgeable, and resourceful in solving customer issues.

Skills

Problem solving

Customer service

Interpersonal communication

Attention to detail

Education

Bachelor’s degree

Job description

Account Coordinator – Corporate Office, Covington, KY

BM2 Freight Services, Inc. is searching for a full‑time Account Coordinator to work at our Corporate Office in Covington, KY. The Account Coordinator will be expected to assist their Account Representative’s team in the day‑to‑day operations as they develop, maintain, and grow accounts. The Account Coordinator position is perfect for an aspiring customer sales representative or someone interested in assisting sales for the long term.

At BM2 Freight, our No. 1 investment is our employees. We are looking for a professional with strong intrapersonal communication and relationship‑building skills who is interested in advancing their sales career with an award‑winning, growing company.

Account Coordinator responsibilities:

• Transportation Management System: Receive customer information and accurately build loads in our transportation management system.
• Servicing Accounts: Schedule shipments for pickup and delivery. Provide excellent customer service and timely updates to customers via phone and email. Coordinate with Logistics Coordinators to obtain PODs and tracking and tracing information. Assist in quoting customers, adapting to freight market conditions, and resolving operational obstacles as they arise.
• Problem Solving: Be adaptable, knowledgeable, and resourceful in order to solve every customer issue you come across.

Our ideal candidate will have:

• Bachelor’s degree
• Strong problem solving and critical thinking skills
• Excellent attention to detail
• Exceptional customer service and interpersonal communication skills
• Previous experience in a high call volume environment preferred
• Ability to multi‑task and troubleshoot various problems as they arise
• Exceptional team player with a sense of urgency

Why BM2 Freight?

• Hourly role - Annual Pay range $40,000-$45,000 +incentives
• Paid parking
• Mon. - Fri. 8 AM - 5 PM weekly schedule
• Free gym membership upon hire
• Updated, modern corporate office at riverfront location
• Opportunities for advancement
• On‑site pantry and restaurants
• Eligible for full health benefits after 30 days of employment (medical, dental, & vision)
• Eligible for 401k contribution after 90 days employment (with company matching program)
• 4 weeks paid maternity / paternity leave

Equal Opportunity Employment

BM2 Freight Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.