Location Manager

Anchor Hanover; Worcester; On-site; GBP 24,000 - 29,000; Full time

Job summary

A housing organization in Worcester seeks a Location Manager to connect with residents and manage property and tenancy matters. Responsibilities include handling complaints, maintaining budgets, and ensuring safety standards. Ideal candidates should have strong relationship management skills and a willingness to learn, as well as experience with vulnerable populations preferred. The job offers a diverse and impactful role central to improving community living standards.

Benefits

Gym, fitness and wellbeing discounts

Mental health support

Flexible working options

Pension plan with matching contributions

Discounts on shopping, holidays and technology

Ongoing personal and professional development

Qualifications

• Previous housing or care experience is ideal, but a strong attitude and willingness to learn are crucial.
• Ability to work with vulnerable client groups and maintain resilience.

Responsibilities

• Manage properties and support residents in living independently.
• Deal with tenancy matters and ensure repairs are executed.
• Handle complaints proactively and maintain resident trust and confidence.

Skills

Relationship management

Communication skills

Problem-solving

Job description

Location Manager - Rented Housing

Location: Hanover Court, Worcester
Hours: 30 hours per week
Salary: Up to £29,000 per annum pro rata

About the role

Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents.

The Location Manager role is very diverse and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.

Responsibilities

• Managing properties and supporting residents to be able to live independent lives
• Letting properties, managing rent accounts, dealing with anti‑social behaviour and ensuring repairs are carried out
• Listening to residents and dealing with issues before they become a complaint
• When a complaint does arise, taking ownership and investigating fully‑to ensure residents are listened to and kept informed
• Maintain resident trust and confidence in Anchor through effective communication, setting expectations and delivering
• Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard
• Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
• Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide support to residents with a range of needs ensuring that they are getting access to the right services
• Connecting with residents, to encourage inclusion in social events both internally and in the wider community

Qualifications

Ideally you will have previous housing or care experience and have worked with vulnerable client groups, but that is not as important as having the right attitude, resilience, ability to problem‑solve and a willingness to learn.

Are you the one?

Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.

To view a full job description for this role, see https://bit.ly/3X1HdXz.

Benefits

Health & Happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan - contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

Anchor is proud to be an equal‑opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.