Location Manager

Anchor; Oxford; On-site; GBP 24,000 - 29,000; Part time

Job summary

A care provider in housing is seeking a Location Manager in Oxford. This role involves managing properties, supporting residents in independent living, and ensuring effective communication with stakeholders. The ideal candidate has strong relationship management skills and experience with vulnerable groups. Benefits include health discounts and professional development opportunities.

Benefits

Health & wellbeing discounts

Pension plan

Professional development programme

Qualifications

• Previous housing or care experience is desirable but not essential.
• Experience working with vulnerable client groups advantageous.
• Resilience, problem-solving ability and willingness to learn.

Responsibilities

• Managing properties and supporting residents to live independent lives.
• Letting properties and managing rent accounts.
• Ensuring the location is safe and carrying out health and safety checks.

Skills

Relationship management

Communication skills

Problem-solving

Organisational skills

Job description

Location Manager – Rented Housing – Jackson Cole House, Oxford

Hours: 25 hours per week

Salary: Up to £29,000 per annum pro rata

About the role

Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents.

The Location Manager role is very diverse, and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.

You will be responsible for

• Managing properties and supporting residents to be able to live independent lives
• Letting properties, managing rent accounts, dealing with anti‑social behaviour and ensuring repairs are carried out
• Listening to residents and dealing with issues before they become a complaint
• Taking ownership of complaints, investigating fully and keeping residents informed
• Maintaining resident trust and confidence through effective communication, setting expectations and delivery
• Managing the location’s budget and service charge accounts ensuring homes are well maintained and repairs are completed to a high standard
• Ensuring the location is safe, carry out health and safety checks and risk assessments in accordance with policies and procedures
• Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide access to the right services
• Connecting with residents, encouraging inclusion in social events both internally and in the wider community

Qualifications and experience

• Previous housing or care experience is desirable but not essential
• Experience working with vulnerable client groups advantageous
• Strong relationship management and communication skills
• Resilience, problem‑solving ability and willingness to learn
• Good organisational and stakeholder management skills

Benefits

• Health & happiness: gym, fitness and wellbeing discounts; mental health support; flexible working options
• Finance: pension plan (4–8% contribution matched or better); easy pension transfer service; savings and financial advice; loans; free life assurance; discounts on shopping, holidays, phones, technology
• Career: ongoing professional development programme; leadership pathways; career progression and promotion opportunities

Equal opportunities

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, knowing that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We have an LGBT+ group for residents, as well as Disability, LGBT+ and race and ethnicity colleague networks. We also have an Inclusive Ambassador network to promote diversity and allyship. We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and signatories to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.