Locality Business Support Officer

JT Recruit; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public sector organization is seeking a Locality Business Support Officer to provide high-quality business and administrative support. The role includes supervising staff, maintaining operational efficiency, and preparing for inspections. Ideal candidates should possess strong organizational skills and experience in administration. This position allows for hybrid work (2-3 days in the office) and is temporary maternity cover for 39 weeks.

Qualifications

• Proven experience in supervising or line managing administrative staff.
• Strong organisational and time management skills.
• Experience in preparing for inspections or audits, including Ofsted.
• Proficiency in using IT systems and MS Office suite.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide business and administrative support across locality services.
• Line manage Business Support Officers and conduct performance reviews.
• Maintain administrative processes and documentation.
• Oversee day-to-day office operations and manage supplies.
• Collect, compile, and analyse data for reporting.

Skills

Supervision of administrative staff

Organisational skills

IT proficiency

Communication skills

Attention to detail

Job description

Overview

Our public sector client are looking to a Locality Business Support Officer to join them.

Location: Loughborough (2-3 days/week) & Remote (2-3 days/week)

Working Hours:

Monday to Thursday: 8:30 a.m. – 5:00 p.m. (1-hour lunch)

Friday: 8:30 a.m. – 4:30 p.m. (1-hour lunch)

Reports To: Senior Business Support Officer

Job Purpose

To provide high-quality, consistent business and administrative support across locality services, including line management of Business Support Officers, ensuring smooth daily operations, supporting service delivery, and contributing to the continuous improvement of administrative systems and processes.

Key Responsibilities

• Staff Management
  • Line manage Business Support Officers, including regular supervision
  • Absence monitoring and management
  • Conducting Annual Performance Reviews (APRs) and mid-year reviews
  • Addressing disciplinary matters where appropriate
  • Work collaboratively with other Business Support Officers to organise and prioritise workloads, ensuring consistent cover during absences and periods of high demand
• Service Support and Systems
  • Support the maintenance and updating of system templates and administrative processes across the service
  • Assist with preparation for Ofsted and other inspections, ensuring relevant documentation and records are accurate and complete
  • Ensure effective and appropriate minute-taking arrangements are in place and maintain confidentiality and sensitivity in all administrative duties
• Office and Facilities Management
  • Oversee day-to-day office operations including procurement of stationery, supplies, and equipment
  • Ensure building and security concerns are reported promptly and registers (e.g. fire alarm tests, fire drills) are maintained
• Data Management
  • Collect, compile, and analyse data, presenting findings as required
  • Support data cleansing and ensure accuracy and reliability of records
• Training and Development
  • Identify training needs and deliver or coordinate appropriate training for Business Support staff
  • Develop task-specific guidance notes to support consistency and quality in administrative delivery
• Administrative and Financial Processes
  • Contribute to the development and improvement of administrative systems and processes, utilising IT where appropriate
  • Manage PCard transactions, Imprest claims, and raise purchase orders as required
  • Support allocation meetings and ensure accurate updates to the Synergy database
• Collaboration
  • Work in close partnership with Team Support Officers, Partnership Support Officers, and Family Hub Support Officers to ensure smooth delivery of locality services

Person Specification

Essential Skills & Experience

• Proven experience in supervising or line managing administrative staff
• Strong organisational and time management skills, with the ability to prioritise workloads effectively
• Experience in preparing for inspections or audits, including Ofsted
• Proficiency in using IT systems and software, including databases and MS Office suite
• Excellent communication and interpersonal skills
• High level of attention to detail and commitment to confidentiality
• Experience managing procurement and basic financial processes
• Ability to deliver or coordinate training and produce clear guidance documents

Desirable

• Familiarity with Synergy or similar case management systems
• Experience working in a local authority or public sector setting

Additional Information

• Travel to other locality offices may be required
• Flexibility to work from home 2-3 days per week based on service needs
• This post is a temporary maternity cover for 39 weeks