Local Service Manager

Sanctuary Group; Norwich; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading care provider in the UK is seeking a Local Service Manager (CQC Registered Manager) to oversee supported living services in Lowestoft. This role demands strong leadership in managing team delivery and compliance within a CQC regulated environment. Ideal candidates should have manager experience in adult social care and NVQ Level 5 qualifications. The position offers a rewarding environment with benefits including 25 days annual leave, training, and development opportunities.

Benefits

Occupational sick pay after 12 months

24/7 employee advice service

25 days annual leave

Comprehensive training and internal career opportunities

Qualifications

• Proven experience of working in a managerial role within an Adult Social Care Service.
• Previous experience of managing a CQC regulated environment is preferable.
• Compassionate, caring, and hard working with a hands-on approach.

Responsibilities

• CQC Registration as Manager.
• Leading the overall delivery of the service.
• Developing and maintaining relationships with partners and external agencies.
• Overseeing safe and compliant medication management.
• Managing tenancy agreements and support residents.

Skills

Proven experience in a managerial role within an Adult Social Care Service

NVQ Level 5 in Health and Social Care

Experience managing a CQC regulated environment

Experience managing accommodation-based services

Computer skills (electronic care planning, Word, Excel)

Able to communicate with clarity

Solution-focused approach

Compassionate and caring

Experience in supporting service users

Education

NVQ Level 5 in Health and Social Care

Job description

Select how often (in days) to receive an alert:

Department: Health and Social Care (Management)

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 226689

Local Service Manager (CQC Registered Manager)

Clover Court, Clapham Road South, Lowestoft, NR32 1RB

37.5 hours per week

Make a difference where it matters most

We’re proud to be the 2025 Housing with Care Employer of the Year

and we’re excited to welcome a new Local Service Manager (Registered Manager) to our supported living service at Clover Court, Lowestoft. Clover Court provides CQC regulated care and support to people with physical disabilities and acquired brain injuries in 20 self-contained flats.

We’re a not-for-profit organisation delivering personalised housing, care, and support services across England—helping people live independently and thrive.

Whether you're on the frontline or behind the scenes, your work matters. We put people first, think locally, and support our teams with training, development, and meaningful career opportunities.

This isn’t just a job—it’s a chance to do something rewarding, inspiring, and impactful every single day.

The role of Local Service Manager will include:

• CQC Registration as Manager
• Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
• Developing and maintaining relationships with partners, key stakeholders and external agencies
• Oversee safe and compliant medication management across the service
• Manage tenancy agreements and support residents with housing-related needs
• Lead and develop a motivated staff team to deliver high-quality care
• Working closely with our internal and external partners to achieve KPI’s
• Overseeing the service’s financial performance and managing the budget
• Responsibility for health and safety in the service

Skills and experiences:

• Proven experience of working in a managerial role within an Adult Social Care Service with NVQ Level 5 in Health and Social Care
• Previous experience of managing a CQC regulated environment is preferable
• Experience managing accommodation-based services
• Confident in computer skills such as electronic care planning, word, excel
• Able to communicate with clarity and confidence across all levels, building trust with residents, staff, and external stakeholders
• Open-minded and solution-focused approach, embracing challenges with resilience and confidence to overcome obstacles and drive continuous improvement
• Compassionate, caring, and hard working with a hands-on approach to support
• Experience of working in a personalised way supporting service users to maximise opportunities for personal development

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

Your Mind and Body

• Occupational sick pay after 12 month’s service (for those on contracted hours only and subject to qualifying period)
• Confidential 24/7 employee advice service (Includes medical and legal advice)
• Wellbeing resources through our employee platforms including Aviva Digicare
• A greener commute with our Cycle to Work scheme

Your Financial Wellbeing

• Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice
• Exclusive discounts through our e-hub platform
• Securing your future with our contributory pension plan, matched up to 7%
• Life assurance
• Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period

Your Job

• 25 days annual leave (rising to a maximum of 30 days) plus bank holidays
• Growth and development with us through comprehensive training and internal career opportunities
• Ability to be part of our inclusive staff networks like the Parent Network and Disability Network
• Loyalty recognition scheme for 12 month’s service onwards

Job Reference: 226689

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Segment: Service Manager, Home Care, Manager, Customer Service, Healthcare, Management