Local Service Manager

Sanctuary; Gravesend; On-site; GBP 42,000 - 46,000; Full time

Job summary

A care service provider in Gravesend is seeking a Local Service Manager to oversee services addressing Homelessness, Mental Health, and Learning Disability for 25 users. Responsibilities include leading the service delivery, managing staff, and ensuring financial performance. The ideal candidate will possess managerial experience in a CQC Registered environment and a compassionate, hands-on approach. This role offers between £42,949 and £45,201 annually, along with competitive benefits including annual leave, financial wellbeing support, and a contributory pension plan.

Benefits

Occupational sick pay

Confidential employee advice service

Wellbeing resources

Cycle to Work scheme

Financial well-being support

Exclusive discounts

Contributory pension plan

Life assurance

Enhanced parental leave

25 days annual leave

Qualifications

• Previous experience in a CQC Registered managerial role.
• Knowledge of supported accommodation required.
• Full, valid driving licence is necessary.

Responsibilities

• Lead delivery of the service and manage the team.
• Develop relationships with partners and stakeholders.
• Ensure financial performance and manage the budget.
• Recruit and develop staff effectively.
• Oversee health and safety compliance.

Skills

Strong communication skills

Ability to remain calm under pressure

Compassionate and caring approach

Personalised support experience

Effective liaison with partners

Job description

Local Service Manager (Registered Manager)

Gravesend, Kent, DA11

£42,949 - £45,201 per annum

37.5 hours per week

Sanctuary Supported Living is delighted to recruit a Local Service Manager to oversee three services across Gravesend, Chatham and Faversham with a total of 25 service users spanning Homelessness, Mental Health and Learning Disability.

Responsibilities

• Lead the overall delivery of the service, managing the team and liaising with the Area Service Manager
• Develop and maintain relationships with partners, key stakeholders and external agencies
• Oversee the overall delivery of the services and work closely with internal and external partners to achieve KPI's
• Oversee the service's financial performance and manage the budget
• Recruit, manage performance and develop staff
• Provide flexibility around working hours in accordance with the needs of the service
• Take responsibility for health and safety in the service

Qualifications

• Previous experience of working in a CQC Registered managerial role within a similar service
• Knowledge of supported accommodation
• Strong communication skills and the ability to remain calm under pressure
• Compassionate, caring and hard‑working with a hands‑on approach to support
• Experience of providing personalised support to service users to maximise opportunities for personal development
• Proven ability to liaise effectively with statutory and voluntary partners
• Full, valid driving licence required – travel is a requirement of the role

Benefits

Your Mind and Body

• Occupational sick pay after 12 months’ service (for those on contracted hours only and subject to qualifying period)
• Confidential 24/7 employee advice service (includes medical and legal advice)
• Wellbeing resources through our employee platforms including Aviva Digicare
• Cycle to Work scheme

Your Financial Wellbeing

• Financial wellbeing support including affordable loans via salary finance and free mortgage advice
• Exclusive discounts through our e‑hub platform
• Contributory pension plan, matched up to 7%
• Life assurance
• Enhanced parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period

Your Job

• 25 days annual leave (rising to a maximum of 30 days) plus bank holidays
• Growth and development through comprehensive training and internal career opportunities
• Inclusive staff networks such as the Parent Network and Disability Network
• Loyalty recognition scheme for 12 months’ service onwards

We equal opportunity employer and encourage applications from all backgrounds. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Reference: 226294