Local Service Manager

Sanctuary Group; Felixstowe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A not-for-profit housing and support services provider in Felixstowe is seeking a Local Service Manager to oversee the delivery of personalized care. The role involves managing a team, ensuring housing operations run smoothly, and maintaining relationships with various partners. Applicants should have managerial experience in a similar regulated environment and possess a full driving license. This position offers at least 25 days of paid holiday and extensive training opportunities.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Online discounts and rewards

Health and well-being plans

Life assurance

Flexible working arrangements

Tax efficient savings through Cycle to Work scheme

Learning and development opportunities

Qualifications

• Previous experience in a managerial role within a similar service.
• Experience working in a CQC regulated environment is preferable.
• Proven ability to liaise effectively with statutory and voluntary partners.
• Compassionate, caring, and hard-working with a hands-on approach to care management.
• Full valid driving license is essential due to travel requirements.

Responsibilities

• Lead the overall delivery of the service and manage the team.
• Develop and maintain relationships with customers and external agencies.
• Oversee housing management and financial performance.
• Manage recruitment and performance development of staff.
• Ensure health and safety responsibilities are met.

Skills

Interpersonal skills

Leadership skills

Problem-solving skills

Communication skills

Information technology skills

Tools

MS Teams

Microsoft Word

Microsoft Excel

Job description

Responsibilities

• Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
• Developing and maintaining relationships with customers and relevant external agencies, liaising effectively with statutory and voluntary partners
• Overseeing the overall delivery of the housing management of the property
• Delivering contract KPI's
• Overseeing the service's financial performance and managing the budget to maximise income
• Managing the recruitment, performance management and development of staff
• Flexibility around working hours is expected in accordance with the needs of the service
• Responsibility for health and safety in the service, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
• We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Qualifications

• Previous experience of working in a managerial role within a similar service, you will be able to demonstrate strong interpersonal, leadership and problem solving skills
• Previous experience of working in a CQC regulated environment is preferable
• Strong communication skills and the ability to remain calm under pressure
• Compassionate, caring and hard working with a hands‑on approach to care management
• You will have experience of working in a personalised way supporting customers to maximise opportunities for personal development
• Knowledge of Positive Behaviour Support
• Proven ability to liaise effectively with statutory and voluntary partners
• Good information technology skills with a working knowledge of MS Teams, Word & Excel. Training will be provided for additional computer systems in use
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Are you ready to be your best?

About the role

Sanctuary Supported Living is delighted to be recruiting for a Local Service Manager at our CQC Registered Mental Health Service, Montague Road, Felixstowe. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care and support services to help people across England to live as independently as possible. We’re a national organisation, but we’re not-for‑profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day. And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

Benefits

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well‑being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities