Local Housing Manager

Housing 21; Leek; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing organization in the United Kingdom is seeking a Local Housing Manager to provide effective housing services and support to residents in retirement living schemes. The role entails managing relationships with the community, ensuring residents live independently, and addressing their welfare. Candidates should have strong communication skills, experience in social housing, and a passion for supporting vulnerable groups. This position offers a great benefits package, including flexible working and a positive workplace culture.

Benefits

Blue Light Card discount

Holiday trade scheme

Volunteer days

Occupational Sick Pay

Occupational Maternity Pay

Qualifications

• Strong reading and writing skills required.
• Experience in social housing preferred.
• Knowledge of vulnerable groups, especially older people, is desirable.
• Experience in managing people and teams beneficial.

Responsibilities

• Manage all aspects of housing court life and community relationships.
• Support residents to live independently and ensure building safety.
• Engage with local community and residents on housing issues.

Skills

Excellent standard of reading, writing and numeracy

Experience in the social housing sector

Knowledge of issues faced by older people

People Management

Education

CIH Level 3 or 4

Job description

Hours: 35 per week

Shift Pattern: Monday to Friday 9:00am to 4:30pm

In the role of Local Housing Manager, you will be at the very heart of our Housing 21 Retirement Living schemes. This customer-facing role provides a professional, high quality and effective housing and support service to residents. With the support of the Operations Manager, the Local Housing Manager is responsible for all aspects of court life and relationships with the local community.

The role is diverse, and no two days are the same. Our Local Housing Managers support all residents to enable them to live independently in their own homes, with a focus on tenancy sustainment, support and resident wellbeing. They ensure the building is safe and secure, engage actively with residents and the local community, and assist residents to reach consensus about local issues affecting their homes.

What we’re looking for:

• Excellent standard of reading, writing and numeracy
• Experience of working in the social housing sector, particularly with a focus on older people (desirable)
• Knowledge and/or experience of the issues faced by older people or other vulnerable groups in particular Dementia, drug & alcohol use and mental health (desirable)
• People Management, i.e. direct reports, contractors (desirable)
• CIH Level 3 or 4 (desirable)

In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can‑do approach with a customer-focused attitude, we would love to hear from you.

Why us?

We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine‑day fortnight, providing employees with the opportunity to work their hours across nine days and have a three‑day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

With an exciting national development programme for older people’s housing, there’s never been a better time to join Housing 21.

We’re an inclusive employer and care about diversity in our teams. Let us know in your application if you have accessibility requirements for interviews.

If you require more information before applying for this role, please see the attached job profile.

Closing date for applications 7 January 2026, with interviews taking place 21 January 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.