Local Business Manager - Graduate

Metro Bank (UK); Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonus

Healthcare

Pension scheme

Colleague discounts

Hybrid working

Job summary

Metro Bank (UK) Kings Road is seeking a Local Business Manager to drive the bank’s brand and business model within the store and local community. You will develop relationships with new and existing business customers, growing lending and deposits across the local business network.

You will originate, nurture and coach the business banking team, organise customer events, and ensure compliance and risk controls are in place while delivering exceptional service.

Qualifications

• Responsible for delivering the Metro Bank brand and business model in-store and in the local community.
• Developing relationships with new and existing business customers to grow lending and deposits.
• Originating and developing relationships with local business customers.

Responsibilities

• Originate and develop relationships with new and existing business customers to grow deposits and lending.
• Collaborate with store colleagues to provide excellent support and services to business customers.
• Organize events to help local businesses connect and learn about Metro Bank offerings.
• Review new business account applications to ensure accuracy and reduce risk for customers and the bank.
• Partner with the Local Director to coach store colleagues and deliver outstanding service to business customers.

Skills

Relationship building

Business banking knowledge

Customer service excellence

Sales & lending

Coaching store colleagues

Event organization

Job description

Local Business Manager - Kings Road

Team Retail & Business Banking

Location Kings Road

County Greater London

Ref # POS_18562

Closing Date 20-Oct-2026

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Happy to welcome applications from candidates who wish to work flexibly- hybrid role with a mix between working from home, store and out and about on customer meetings.

The Local Business Manager is responsible for delivering the Metro Bank brand and business model within the store and its local community, by developing relationships with new and existing customers and growing lending and deposits across the local business network.

What You Will Do

• Through your existing knowledge and experience you will be originating and developing relationships with new and existing business customers; allowing us to acquire, keep and grow our deposit and lending portfolio


• Working internally with colleagues to provide amazing support and services for our business customers


• Organising fantastic events for both new and existing customers. This gives local businesses the opportunity to network with each other as well as check out what Metro Bank has to offer


• Supporting your team with an amazing eye for detail, reviewing new account applications to ensure all details have been correctly input to protect your customers and the bank from any potential risk


• Creating the ultimate business dream team, working closely with your store's Local Director to support and coach store colleagues to deliver amazing service to our business banking customer

What You Will Need

• Passionate about providing unparalleled levels of service and convenience for customer


• Able to work and learn quickly in a fast paced, fun and dynamic environment


• Care about doing a great job and exceeding expectations with the quality of what you do


• You will have up to date knowledge of the businesses in your local area – knowing \"who's who\", the movers and shakers and all that is going on


• Coach and inspire your colleagues in Store so that they understand business banking and give our customers amazing service


• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!


• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!