Local Business Manager - Bath

Metro Bank; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading bank is seeking a Local Business Manager to develop and manage relationships with business customers. You will work in a hybrid role, balancing work from home and customer meetings, ensuring exceptional service and support. Ideal candidates are passionate and possess a deep understanding of local businesses. The role offers competitive compensation, a discretionary annual bonus, and extensive benefits.

Benefits

Competitive salary

Generous holiday allowance

Attractive pension scheme

Healthcare and life assurance

Colleague discounts

Qualifications

• Passionate about providing unparalleled levels of service and convenience for customers.
• Able to work and learn quickly in a fast-paced environment.
• Up-to-date knowledge of local businesses.

Responsibilities

• Originating and developing relationships with business customers.
• Providing amazing support and services for business customers.
• Organising events for networking among local businesses.

Skills

Customer service

Relationship building

Coaching

Attention to detail

Job description

Local Business Manager - Bath

Company: Metro Bank

Location: London, United Kingdom

Type: Permanent

Closing Date: 26-Nov-2025

Reference: 23821

Employment Type: Full time

Salary: Competitive

Job Description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. Happy to welcome applications from candidates who wish to work flexibly - hybrid role with a mix between working from home, store and out and about on customer meetings.

Responsibilities

• Through your existing knowledge and experience you will be originating and developing relationships with new and existing business customers; allowing us to acquire, keep and grow our deposit and lending portfolio.
• Working internally with colleagues to provide amazing support and services for our business customers.
• Organising fantastic events for both new and existing customers. This gives local businesses the opportunity to network with each other as well as check out what Metro Bank has to offer.
• Supporting your team with an amazing eye for detail, reviewing new account applications to ensure all details have been correctly input to protect your customers and the bank from any potential risk.
• Creating the ultimate business dream team, working closely with your store's Local Director to support and coach store colleagues to deliver amazing service to our business banking customers.

Requirements

• Passionate about providing unparalleled levels of service and convenience for customers.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
• Able to work and learn quickly in a fast‑paced, fun and dynamic environment.
• Care about doing a great job and exceeding expectations with the quality of what you do.
• You will have up‑to‑date knowledge of the businesses in your local area - knowing "who's who", the movers and shakers and all that is going on.
• Coach and inspire your colleagues in Store so that they understand business banking and give our customers amazing service.

Our Promise to You

• We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Good luck!