Local Business Manager

Metro Bank Plc; Northgate; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK bank is looking for an individual passionate about customer service to build and maintain business relationships. You will work in a hybrid model, combining remote work and in-person meetings, while ensuring customer satisfaction and risk management. This role offers a competitive salary, discretionary bonus, and comprehensive benefits including healthcare and generous holiday allowance.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare benefits

Life assurance

Colleague discounts

Qualifications

• Passionate about providing unparalleled levels of service.
• Ability to work and learn quickly in a fast-paced environment.
• Knowledge of local area businesses and connections.

Responsibilities

• Establish and develop relationships with business customers.
• Provide support for business customers through collaboration.
• Organize events for customer networking.

Skills

Customer service

Risk assessment

Team coaching

Local business knowledge

Job description

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

Happy to welcome applications from candidates who wish to work flexibly‑hybrid role with a mix between working from home, store and out and about on customer meetings.

So what would you be doing?

• Through your existing knowledge and experience you will be originating and developing relationships with new and existing business customers; allowing us to acquire, keep and grow our deposit and lending portfolio
• Working internally with colleagues to provide amazing support and services for our business customers
• Organising fantastic events for both new and existing customers. This gives local businesses the opportunity to network with each other as well as check out what Metro Bank has to offer
• Supporting your team with an amazing eye for detail, reviewing new account applications to ensure all details have been correctly input to protect your customers and the bank from any potential risk
• Creating the ultimate business dream team, working closely with your store’s Local Director to support and coach store colleagues to deliver amazing service to our business banking customer

And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

You need to be this kind of person:

• Passionate about providing unparalleled levels of service and convenience for customers.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
• Able to work and learn quickly in a fast‑paced, fun and dynamic environment.
• Care about doing a great job and exceeding expectations with the quality of what you do.
• You will have up to date knowledge of the businesses in your local area – knowing "who’s who", the movers and shakers and all that is going on.
• Coach and inspire your colleagues in Store so that they understand business banking and give our customers amazing service.

Our promise to you…

• We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!

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