Local Business Manager

Metro Bank Plc; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading bank in the UK is seeking someone passionate about customer service to build relationships with business clients. You will develop and grow a portfolio while collaborating with colleagues and organising networking events. The ideal candidate will have strong service skills, an understanding of local businesses, and the ability to mentor others. This role offers a competitive salary, discretionary bonus, and a range of benefits including a generous holiday allowance and healthcare.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare benefits

Colleague discounts

Qualifications

• Passionate about providing unparalleled levels of service and convenience for customers.
• Able to work and learn quickly in a fast paced, fun and dynamic environment.
• You will have up to date knowledge of the businesses in your local area.

Responsibilities

• Originating and developing relationships with new and existing business customers.
• Providing amazing support and services for our business customers.
• Organising events for both new and existing customers.
• Reviewing new account applications to ensure correct input.

Skills

Customer service

Relationship building

Coaching and mentoring

Attention to detail

Risk management

Job description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Happy to welcome applications from candidates who wish to work flexibly- hybrid role with a mix between working from home, store and out and about on customer meetings.

So what would you be doing?

• Through your existing knowledge and experience you will be originating and developing relationships with new and existing business customers; allowing us to acquire, keep and grow our deposit and lending portfolio
• Working internally with colleagues to provide amazing support and services for our business customers
• Organising fantastic events for both new and existing customers. This gives local businesses the opportunity to network with each other as well as check out what Metro Bank has to offer
• Supporting your team with an amazing eye for detail, reviewing new account applications to ensure all details have been correctly input to protect your customers and the bank from any potential risk
• Creating the ultimate business dream team, working closely with your store’s Local Director to support and coach store colleagues to deliver amazing service to our business banking customer

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

You need to be this kind of person:

• Passionate about providing unparalleled levels of service and convenience for customers.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Care about doing a great job and exceeding expectations with the quality of what you do
• You will have up to date knowledge of the businesses in your local area – knowing "who's who", the movers and shakers and all that is going on
• Coach and inspire your colleagues in Store so that they understand business banking and give our customers amazing service

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!