Local Authority Housing Complaints Officer, South London

Pertemps; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency is seeking an experienced Local Authority Housing Complaints Officer in South London for a contract role. The successful candidate will investigate complaints following the council's policy and respond to inquiries from key Ombudsman authorities. Candidates should possess previous experience in a similar role within a Local Authority setting and demonstrate strong communication and analytical skills. The role offers a competitive pay rate of up to £32.15 per hour.

Benefits

Dedicated consultant

Easy online registration

Referral schemes

Ongoing compliance management

Reliable payroll

Qualifications

• Experience in a similar role within a Local Authority setting.
• Ability to present complex information clearly and accessibly.
• Knowledge of corporate complaints policy.

Responsibilities

• Investigate complaints following the council’s Corporate Complaints Policy.
• Respond to enquiries from the Local Government Ombudsman.
• Support the Corporate Complaints Manager with policy development.

Skills

Complaint Investigation

Communication

Policy Development

Analytical Thinking

Job description

Local Authority Housing Complaints Officer, South London

Pay rate to £32.15 per hour. Contract role, Local Government Housing.

We are recruiting an experienced Housing Complaints Officer in South London. This is a contract role, and you will need to have experience in a similar role in a Local Authority setting.

Job Purpose

Corporate Complaints Officers will be responsible for ensuring timely, good-quality responses are delivered and that advice and guidance is given to colleagues in delivering that function.

Responsibilities

• Investigate complaints in line with the council’s Corporate Complaints Policy. Present complex information in an accessible and readable form. Monitor the implementation of any decisions or recommendations arising from the complaint.
• Take the lead role in responding to enquiries from the Local Government Ombudsman and Independent Housing Ombudsman. Monitor the implementation of any Ombudsman decisions or recommendations arising from their enquiries.
• Undertake a portfolio of responsibilities in connection with the effective application of the complaints, Members’ Enquiries and information requests policies in support of the council’s wider aims and objectives.
• Support the Corporate Complaints Manager and Senior Complaints Officers in ensuring the effective development and implementation of the relevant policies, including the Corporate Complaints Policy, Members’ Enquiries Protocol and legislative frameworks governing information requests.
• Identify improvements to services and changes to policies and procedures as a result of complaints, Members’ Enquiries and Ombudsman cases, and work with service managers to oversee their implementation, including devising action plans and a monitoring framework.

Please get in touch for more information.

This is an agency post and Vitalis can offer you:

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to.
• An easy registration process (all done online).
• Referral schemes and incentives.
• Ongoing compliance managed for you.
• Prompt and reliable payroll and lots more.

Please contact Graham Leatham on 07484 513909 or email [e-mail] for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this is not the role for you, contact us about other roles.