Local Authority Housing Complaints Officer, South London

Pertemps; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government agency is seeking a Local Authority Housing Complaints Officer in South London. You will oversee housing complaint investigations, respond to Ombudsman enquiries, and implement improvements to services. The role requires effective communication and an understanding of housing policies. This contract role offers competitive pay at £32.15 per hour, with support provided throughout your placement.

Qualifications

• Experience in handling complaints and policy implementation.
• Ability to present complex information clearly.
• Strong communication and monitoring skills.

Responsibilities

• Investigate complaints per the Corporate Complaints Policy.
• Lead role in responding to Ombudsman enquiries.
• Oversee implementation of policies and frameworks.

Job description

Local Authority Housing Complaints Officer, South London

Pay rate to £32.15 per hour

Contract role, Local Government Housing

Job Purpose

Corporate Complaints Officers will be responsible for ensuring timely, good quality responses are delivered and that advice and guidance is given to colleagues in delivering that function.

Responsibilities

• Investigate complaints in line with the council’s Corporate Complaints Policy. Present complex information in an accessible and readable form. Monitor the implementation of any decisions or recommendations arising from the complaint.
• Take the lead role in responding to enquiries from the Local Government Ombudsman and Independent Housing Ombudsman. Monitor the implementation of any Ombudsman decisions or recommendations arising from their enquiries.
• Undertake a portfolio of responsibilities in connection with the effective application of complaints, Members’ Enquiries and information requests policies in support of the council’s wider aims and objectives.
• Support the Corporate Complaints Manager and Senior Complaints Officers in ensuring the effective development and implementation of the relevant policies, including the Corporate Complaints Policy, Members’ Enquiries Protocol and legislative frameworks governing information requests.
• Identify improvements to services and changes to policies and procedures as a result of complaints, Members’ Enquiries and Ombudsman cases, and work with service managers to oversee their implementation, including devising action plans and a monitoring framework.

This is an agency post and Vitalis can offer you:

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to.
• An easy registration process (all done online).
• Referral schemes and incentives.
• Ongoing compliance managed for you.
• Prompt and reliable payroll and lots more.

Please contact Graham Leatham on 07484 513909 or email [e-mail] for more information.

We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.