Loan Operations Business Analyst (Contract)

Recognise Bank; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A modern business bank in London is looking for a Loan Operations Business Analyst to enhance operational documentation and process mapping. The role involves collaboration across various teams to improve efficiency and support product launches. Candidates should have experience in financial services and be proficient with documentation tools. A proactive and detailed approach is essential in this dynamic environment.

Qualifications

• Up to 3 years’ experience in financial services, lending operations, or process documentation.
• Strong understanding of operational workflows and SOP development.
• Familiarity with lending products and customer lifecycle management.

Responsibilities

• Review, update, and enhance existing process maps and SOPs.
• Assist in documenting new processes and customer journeys.
• Collaborate with stakeholders to validate documented processes.

Skills

Business analysis

Process documentation

Operational workflows

Attention to detail

Communication

Tools

Confluence

SharePoint

Lucidchart

Job description

Hello,

We are Recognise Bank; a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions.

Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first.

Our vision is building stronger futures with bespoke financial solutions. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we’re here to build and grow stronger futures for lasting success.

Our values shape how we work and grow together:

💪 Can do, will do: We take ownership, solve problems, and adapt as our customers’ needs evolve.

✨ Be brilliant: We show up with curiosity and energy, always striving for better.

🤝 Do the right thing: We act with integrity, responsibility, and care in everything we do.

💡Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed.

About the role

As a Loan Operations Business Analyst, you will support the ongoing documentation and enhancement of Standard Operating Procedures (SOPs) and process mapping within the Lending Operations function. You will work closely with the Operations team to review, redraft, and validate existing documentation in line with upcoming process improvements, ensuring all processes are clearly defined, accurate, and operationally practical. You will also contribute to the development of new operational documentation and workflow designs to support the launch of a new product scheduled for next year.

Key Responsibilities

• Review, update, and enhance existing end-to-end process maps, SOPs, and onboarding documentation related to SME bridging products.
• Assist in mapping and documenting new processes and customer journeys in line with operational changes and strategic objectives.
• Collaborate with stakeholders across Operations, Credit, Risk, Compliance, Finance, and Technology to validate the accuracy and feasibility of documented processes.
• Identify pain points, inefficiencies, and opportunities for process simplification, automation, and improvement.
• Support the design, documentation, and testing of operational frameworks for the upcoming launch of new products.
• Ensure all documentation is clear, consistent, and compliant with relevant regulatory and policy requirements.
• Maintain version control and ensure timely updates to all process and procedural documentation.
• Contribute to the development of scalable, efficient, and sustainable operational practices.

Corporate Responsibilities

• Comply with all relevant company policies and procedures.
• Fulfil all risk-related responsibilities applicable to your role, as defined in the company’s Risk Management Policy.
• Adhere to all compliance and financial crime prevention policies, procedures, and reporting obligations relevant to your position.

Required Skills & Experience

• Up to 3 years’ experience in financial services, lending operations, business analysis, or process documentation.
• Strong understanding of operational workflows and SOP development, with the ability to translate processes into practical application.
• Familiarity with lending products, onboarding procedures, and customer lifecycle management.
• Experience working in regulated environments and applying compliance standards to operational processes.
• Proficiency in using documentation and collaboration tools (e.g., Confluence, SharePoint, Lucidchart).
• Excellent organisational skills and a strong attention to detail.
• Exceptional written and verbal communication abilities.
• Proven ability to work both independently and collaboratively in a fast-paced environment.

Key Competencies

• Translates complex workflows into clear, actionable documentation.
• Consistently delivers high-quality documentation on time.
• Maintains a positive, proactive, and solution-focused attitude.
• Thrives in a fast-paced, team-oriented setting.
• Demonstrates curiosity, adaptability, and a willingness to learn.
• Takes ownership of tasks and follows through to completion.

Why Join?

At Recognise Bank, we're building more than a bank — we’re creating a culture where people feel empowered to make a difference 💡, supported to be brilliant ✨ with a can do will do attitude, and trusted to do the right thing 🤝.

We believe that when our people thrive, so do our customers. That’s why we invest in an environment that reflects our values and supports your growth, flexibility, and wellbeing.

If you're curious, driven, and ready to be part of something meaningful — where your ideas matter, your growth is supported, and your work makes a real impact — then we’d love to hear from you.

Recognise Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees