Lloyds Banking Group - Customer Support - Slough

Lloyd's; High Wycombe; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

A leading financial services provider in High Wycombe seeks a Customer Support Representative to provide face-to-face assistance in branches, with opportunities for remote support over time. Candidates will thrive on building relationships and providing exceptional service without requiring previous financial experience. The role includes a competitive salary starting at £25,000, increasing after 6 months, and benefits like a generous pension contribution and annual bonus. Join a team that prioritizes people and customer satisfaction.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Private medical benefit with BUPA

Adaptable lifestyle benefits

22 days' holiday plus bank holidays

Qualifications

• No prior financial services experience required.
• Ability to build relationships quickly and effectively.
• Commitment to delivering excellent customer service.

Responsibilities

• Provide face-to-face support to customers in branches.
• Transition to helping customers remotely via phone and digital channels.
• Develop skills through the Skill Progression Framework.

Skills

People skills

Empathy

Team collaboration

Job description

Role Overview

This role provides customer support in our branches and remote channels. You will help customers with their finances and build relationships that lead to confidence in our service.

Qualities

• Crucially, you’re a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.
• If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

Responsibilities

• Providing face-to-face support to customers in branches, learning, growing and developing within an inclusive organisation with genuine values focussed on putting people first.
• Transitioning over time into roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely (including social media, web chat and remote advice video calls).
• Developing skills through the Skill Progression Framework and obtaining valuable accreditations.

Salary & Working Pattern

Salary: £25,000, increasing to £25,750 after 6 months in the role. At the highest skill level, salary can increase to £30,750.

Working Pattern: Full-time, 35 hours a week, including Saturdays.

Location(s): Slough, High Wycombe & Maidenhead. Working across Lloyds and Halifax branches within a reasonable distance.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

EEO Statement

We are disability confident and we welcome applications from under-represented groups. If you need reasonable adjustments to be made to our recruitment processes, just let us know.