Lloyds Banking Group - Customer Support - Port Talbot

Lloyd's; Briton Ferry; On-site; GBP 12,000 - 13,000; Part time

Job summary

A prominent banking group in the United Kingdom is seeking a Customer Support representative for its Briton Ferry branches. This role, offering 17.5 hours per week, focuses on delivering exceptional service both in-person and remotely. The ideal candidate will demonstrate strong interpersonal skills, empathy, and a commitment to customer satisfaction. With a salary starting at £12,500, the position provides opportunities for career growth and is part of an inclusive workplace culture.

Benefits

Generous pension contribution

Annual performance-related bonus

Private medical benefit

Flexible working options

22 days’ holiday plus bank holidays

Wellbeing initiatives

Parental leave policies

Qualifications

• Strong interpersonal skills to foster customer relationships.
• Ability to empathize with customer needs.
• Team-oriented mindset for collaborative success.

Responsibilities

• Provide face-to-face support to customers in branches.
• Deliver outstanding service remotely via various channels.
• Assist customers with their financial needs.

Skills

Relationship building

Empathy

Team collaboration

Customer service orientation

Job description

Overview

Phone from home, continuing to deliver outstanding service remotely. (We also connect via social media, web-chat and remote advice video calls.) Grow Your Career with Our Skill Progression Framework. At Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

Career Path

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• A people person – honest and genuine, caring about helping people with their finances (no previous financial services experience required).
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and go above and beyond for your customer.
• A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.
• If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home and a stable internet connection.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We especially welcome applications from under‑represented groups. We are disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Job Details

• Job Title: Customer Support
• Location: Port Talbot – Working across our Lloyds and Halifax branches within a reasonable distance.
• Hours: 17.5 hours a week, including Saturdays.
• Working Pattern: Full‑time.
• Salary: £12,500 increasing to £12,875 after six months in role.
• Flexible Working Options: Flexibility in when hours are worked.
• End Date: Friday 19 December 2025
• Salary Range (full‑time equivalent): £25,000 – £25,000

About this opportunity

You’ll begin your journey in one of our branches, providing face‑to‑face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities. Over time, there will be opportunities to transition into a range of roles such as helping customers with phone and online support, digital services and more.

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early, so don’t miss out on this opportunity to apply today.)

We keep your data safe. We only ask for confidential or sensitive information once you have formally been invited to an interview or accepted an offer, which is when we run background checks. We always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the opportunity to make a real difference.