Living Well Officer 9149

Norfolk County Council; Norwich; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A local government authority in England seeks a proactive Living Well Officer to enhance community support for older people and those with physical disabilities. The role requires excellent communication skills and involves administrative duties, stakeholder liaison, and team support. Candidates should have significant office experience, a full driving license, and an understanding of customer care principles. This position is hybrid, allowing for both in-office and remote work.

Benefits

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Employee discounts programme

Relocation expenses if applicable

Local Government Pension Scheme

Qualifications

• Must have at least 12 months of general office experience.
• Experience using Microsoft Office in a working environment is essential.
• Proven ability to work as part of a team.

Responsibilities

• Provide a wide range of administrative and support services to operational teams.
• Liaise with stakeholders, partners, and customers as point of contact.
• Maintain a list of local resources for support requests.
• Support operational team with administrative, contractual, and financial arrangements.

Skills

Excellent communication skills

Good customer care understanding

Team collaboration

Driving licence and access to a car

Education

12 months general office experience

Experience using Microsoft Office

Job description

It is an exciting time to join the Business Support team as we roll out our Living Well Offer. We are looking for a proactive and hardworking Living Well Officer to join the Norwich Older People/Physical Disability Team in Adults Social Services. NCC is working in a hybrid way and therefore there will be some time working from home and some from the office.

Main duties of the job

The role is customer focused, with the expectation to deliver administrative and support services directly to the Operational Teams and service users. You will be the first point of contact, liaising with Stakeholders, Partners, and Customers, therefore you must possess excellent communication skills. This is an exceptionally varied role supporting multiple teams with involvement in daily tasks such as sourcing grants or community activities, minuting meetings, supporting protection of property requirements under the Care Act, paying invoices, answering phones, or organising food parcels. In addition, you will be expected to maintain a list of local resources that you can draw upon when considering requests for support from practitioners.

You will also make some visits to support the operational team so you will need to be able to drive and have access to a car. The Living Well model seeks to embed our vision to support people to be independent, resilient, and well in the community. The role is key to the delivery of our objectives so you will be busy and will need to be able to manage competing priorities. Successful applicants will have a full induction, receive ongoing training and support and there are opportunities for further career development. If you are a committed team player used to delivering first class levels of support, are positive and have a "can do" approach, then we would welcome your application.

About us

These are some benefits you can enjoy by working for Norfolk County Council:

• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part time, remote and hybrid working dependant on your job role and business need.
• Financial benefits such as:
• Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Job responsibilities

Job Purpose: to provide a wide range of administrative and support services to Operational teams to ensure a consistent Living Well offer is available across the county. The Living Well Officer will work alongside operational teams to develop local knowledge of existing events and community groups and provide relevant information to teams, health colleagues, district councils, providers, service users and family members.

Context: Living Well is Norfolk’s implementation of the 3 Conversations way of working. It is an approach to social care practice that starts with having open and interested conversations with people and families needing support. The first conversation aims to build links and connections in the community so that people can get back to their lives without formal support. The second, which may not be needed, is used in a crisis to put together an emergency plan without the need for a formal Care Act eligibility determination. The third, which again may not be needed, is about putting together a longer‑term plan that involves formal support, asking the question, "what does a good life look like?" This role will help facilitate the Living Well model by providing an initial point of contact and associated support and solutions. The role will also liaise with providers, district councils, agencies and health partners regarding administrative, contractual and financial arrangements, convening meetings and supporting Living Well outcomes.

Person Specification

Qualifications

• Minimum of 12 months general office experience
• Experience of using Microsoft Office in a working environment
• Proven experience of working as part of a team.

Skills & Abilities

• Understanding of good customer care including client confidentiality
• Good understanding of functions of Microsoft Office
• Must have a full driving licence and access to a car
• Knowledge of current policy and practice regarding Promoting Independence and the Living Well model.

Experience

• Minimum of 12 months general office experience
• Experience of using Microsoft Office in a working environment
• Proven experience of working as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.