Living Well Administrator | Pennine Care NHS Foundation Trust

Pennine Care NHS FT; Bury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in the United Kingdom is seeking an efficient administrator to support the Living Well Team. The role involves managing referrals, providing excellent customer service, and ensuring compliance with policies and procedures. Ideal candidates will have strong organizational skills, experience in administration, and the ability to handle sensitive information. This position will help facilitate the functioning of the team while supporting staff and patients effectively. Applications close on December 28, 2025.

Qualifications

• Experience in administrative roles with a focus on customer service.
• Familiarity with information systems, specifically PARIS.
• Ability to manage multiple tasks in a professional manner.

Responsibilities

• Provide administrative support to the Living Well Team.
• Manage referrals and enquiries effectively.
• Support team meetings and minute taking.
• Conduct general clerical duties including information gathering and filing.

Job description

Overview

• The postholder will provide an efficient and effective administration support to the Living Well Team to support staff and patients.
• To undertake the administration of all referrals and enquiries received into the team, providing excellent customer service.
• To ensure best practice standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures.

Main duties & responsibilities

• To undertake the comprehensive administration of all referrals and enquiries received into the Living Well team.
• To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and maintain the security of the information contained within these systems.
• To collate all relevant available information to enable the effective management of referrals/enquiries received by the team.
• To facilitate the day to day functioning of the team, including organizing and attending the Multi Disciplinary Team (MDT) daily and weekly huddles and actioning the outcomes of the huddles including minute taking where necessary.
• To be involved in the review of administrative processes within the Living Well team and contribute to the ongoing improvement.
• To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents.
• To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
• To work with and support the manager of the Team.
• To work with and support the team in their day to day work.
• To undertake such other tasks that may be required from time to time by the professional staff within the Teams.

General Duties of all post holders

• To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.
• To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines.
• To be aware of and work towards the Trust’s strategic goals.

Detailed duties and main responsibilities are outlined in the Job description and person specification.

This advert closes on Sunday 28 Dec 2025