Live QA Technician

SEGA Europe Limited; Horsham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading gaming company in Horsham is seeking a Senior Live QA Technician to support game launches across their Total War series. The successful candidate will monitor player feedback, report defects, and work with multiple teams to ensure high-quality releases. An ideal fit should have strong communication skills, a background in customer support, and a passion for video games.

Benefits

Medical and dental insurance

Annual discretionary bonus

Defined career development pathways

Free games and merchandise

Flexible working options

Qualifications

• Able to handle multiple tasks and meet deadlines.
• Understand and empathize with players.
• Communicate important information effectively.

Responsibilities

• Monitor and report defects from community feedback.
• Support game launches and relay key feedback.
• Coordinate with the Total War team.

Skills

Proficient time management

Customer Support experience

Excellent written and verbal communication

Previous Senior QA Experience

Familiarity with Microsoft Office

Methodical approach to investigations

Experience with a variety of PC games

Passion for video games

Tools

Jira

Job description

Responsibilities

This position is great for those looking to make a move into development QA and be part of testing our award‑winning series of Total War games. The role involves supporting launches across a range of titles that are currently in development as well as our back catalogue titles. As a Senior Live QA Technician, you will have the opportunity to work alongside multiple teams including Development and community to actively find, reproduce and log issues raised by our players. The primary functions of the role are to monitor, find and report defects reported by the community and aid in the reproducing of issues as required, support game launches and relay key feedback to stakeholders across multiple departments and the development team. You will be responsible for ensuring our titles are supported pre and post release. You will thoroughly monitor social media spaces and forums to locate issues, judge priority and reproduce them. You will be able to prioritize tasks and work independently when required, supporting the team when the lead is absent, focusing on delivering meetings and reports to the highest standard and co‑ordinating with the wider Total War team. Working with the wider development team, you will aim to provide the highest quality support for each release within given deadlines. This will be achieved primarily through the logging and communicating of concise defects with the correct classification and Player support.

Qualifications

• Proficient time management and organisational skills, able to handle multiple tasks and meet set deadlines and priorities including the ability to adapt to change.
• Customer Support experience or relevant experience showcasing the ability to understand and empathise with players while communicating with them professionally.
• Excellent written and verbal communication skills with the ability to relay important information in the most suited format and to judge priority of information.
• Previous Senior QA Experience working in Games or Technical Customer Support expe
• A familiarity of Microsoft Office suite of software.
• Ability to follow set process and a methodical approach when investigating issues.
• Wide ranging experience playing a variety of PC video games including the grand strategy genre of games.
• A passion for video games and a desire to be part of the creative process involved in developing video games.

Desirable

• Experience playing a wide range of titles in the Total War franchise both new and old.
• Experience of Community forums/social media interactions
• Knowledge of the development process and the various disciplines involved.
• Experience using bug and task tracking software ie Jira
• Knowledge of PC hardware and software on multiple platforms.

About Creative Assembly

Creative Assembly crafts deep and detailed games that last, entertaining millions of players across the globe for decades. We are all game makers and we care deeply about the experiences we create. We empower our teams to make significant contributions to our games, supported by skills development and growth opportunities. We are located in Horsham, UK and Sofia, Bulgaria. Most roles at Creative Assembly are hybrid; what this looks like will be discussed during the interview process. For many teams this is 3 days a week in the studio. CA has the right to change requirements based on the needs of the business.

Benefits

• Additional medical and dental health insurance for you, your partner and kids, life insurance, and free health care screening
• Additional holiday allowance plus full studio closure over the Christmas and New Year period, as all Bulgarian Bank holidays
• Annual discretionary studio bonus
• Defined career development pathways and personalised training support including SEGA Dev Day, internal masterclasses, prestigious creative workshops, on‑site training with renowned specialists and global conference attendance
• Public transportation card
• Monthly food vouchers
• Wellbeing support with an employee assistance programme
• Free games and merchandise plus access to our extensive games library
• Free breakfast every day – toast, cereals, yoghurts, fresh fruit, soft drinks and more in our fully stocked kitchen
• Options for subscribing to additional health, wellness and sports services
• Office massages
• Studio parties for you and your family; such as our Summer and Christmas parties, Children's day party, wrap parties for game releases
• Flexible working
• Work from Anywhere for a temporary period each year (restrictions apply)
• VISA and relocation packages for you and your family
• Relocation support
• Personalised career development and training
• Opportunity to attend and speak at global events
• Enhanced maternity and paternity, health, dental and pension options for you and your family
• In‑studio wellbeing programme

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief. Note to Recruitment Agencies: SEGA Europe Limited and our studios do not accept unsolicited candidate introductions from unauthorised third parties. For the avoidance of doubt, SEGA Europe is not liable for any fees, compensation or any other costs associated with the introduction of a candidate or recruitment services unless and until an agreement has been duly executed. Further details can be found here.