Live Ops Support Technician (Remote) — 24/7 MCC

Rocket Ltd; Remote; GBP 30,000 - 35,000; Full time

Job summary

A gaming technology company in the UK is looking for a Developer Support Technician to manage daily operations in their Mission Control Centre. This remote role involves 24/7 monitoring, incident management, and supporting game server operations. The ideal candidate will have customer service experience and technical proficiency. The position offers a salary of £30,000 – £35,000, along with various benefits including a private pension, professional development, and family-friendly policies.

Benefits

Private Pension via Salary Sacrifice

Optional Private Medical, Dental, and Vision Coverage

Enhanced Annual Leave

Weekly Team Lunches

Supportive and creative working environment

Qualifications

• Experience in a customer facing role.
• Ability to think clearly in high-stress situations.
• Experience in video game live operations preferred.

Responsibilities

• Monitor live services and manage incident response.
• Handle customer requests and tickets within SLA.
• Diagnose and troubleshoot issues efficiently.

Skills

Customer service experience

Analytical mindset

Problem-solving skills

Technical proficiency

Proactive mindset

Tools

Zendesk

Pylon

Jira

Job description

A gaming technology company in the UK is looking for a Developer Support Technician to manage daily operations in their Mission Control Centre. This remote role involves 24/7 monitoring, incident management, and supporting game server operations. The ideal candidate will have customer service experience and technical proficiency. The position offers a salary of £30,000 – £35,000, along with various benefits including a private pension, professional development, and family-friendly policies.